About Us
Foundever is a global leader in the customer experience CX industry. With 170,000 associates across the globe, were the team behind the best experiences for 750 of the worlds leading and digitalfirst brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Our Core Values are
Creativity Make it simple, lead the change.
Commitment Aim for better, impact for the good.
Connection Share experiences, grow together.

About the job
We are looking for a talented and committed Customer Support Agent to follow up on customer health related topics and provide support as required. This role interacts with customers regarding medical and pharmacy benefits, eligibility and claims inquiries, billing and general requests.

Main Responsabilities
Advocate for the member and or caller by making the interaction hasslefree.
Compassionately own problem through to resolution on behalf of the member in realtime or through comprehensive and timely followup with the member.
Effectively ensures members are connected to appropriate specialists and or enrolled in the correct programs, based on members needs and eligibility.
Compassionately respond to and resolve member service inquiries in one single call.




Accurately capture member grievances and file determination requests.
Compassionately educate members about the fundamentals of health care benefits.
Offer Next Best Actions on the account and follow up appropriately.
Assist members in appointment scheduling to proactively address gaps in care.
Provider education and choosing a quality care provider.
Maximizing the value of their health plan benefits.
Complete followup with members as appropriate.

Requirements
At least 18 years old
High School Diploma
Peruvian Citizenship or work permit
Strong Computer Skills
Experience in customer service or call center is desirable
Highly compassionate and empathetic
Problemsolving skills
Strong communication skills both verbal and written
Multitasking skills
Advanced English level is required

Company benefits
48 working hours
Very central location for working
Competitive salary and performance bonus 2100 15 80
Excellent work environment and more
Bolsa de trabajo Perú ofrecemos puesto de Representante de Atención al Cliente Bilingue para el sector de CallCenter Telemercadeo en la empresa Foundever de San Borja. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

📌 Representante de Atención al Cliente Bilingue (San Borja)
🏢 Foundever
📍 San Borja