Unique Talent Solutions

Is Hiring

Aliza Hotel & Other Properties

Remote Operations & Hospitality Manager

We are a boutique hospitality and property management company based in Los Angeles, California.

Our diverse portfolio includes a boutique hotel in Venice Beach, short-term vacation rentals (Airbnb, Booking.com, direct bookings), monthly rentals, long-term lease properties, and multiple LLC-managed real estate operations.

We manage everything from guest experiences and property operations to maintenance coordination, housekeeping, vendor communication, and back-office systems across multiple properties.

We are looking for a highly organized, proactive, and tech-savvy Remote Operations & Hospitality Manager to help oversee our day-to-day operations and ensure a seamless experience for our guests and team.

Main Responsibilities

Guest Communication & Reservations

- Respond to guest inquiries via centralized platforms including Guesty (for Airbnb, Booking.com, and Direct reservations) and Whistle/Cloudbeds (for HotelTonight, Expedia, and more) via phone, email, and text.

- Assist guests with reservations, check-in/check-out support,



extensions, special requests, and swift issue resolution.

- Monitor occupancy and reservation flow while actively helping maintain excellent guest reviews and fast response times.

Property Operations & Team Coordination

- Coordinate housekeeping schedules, maintenance requests, vendor communication, and supply restocking.

- Follow up on work orders and property issues to ensure rooms and units are consistently guest-ready.

- Maintain fluid communication with housekeepers, maintenance staff, vendors, remote assistants, and the management team to keep operations running smoothly.

Systems & Administrative Work

- Manage the properties using the following tools:

- PMS: Cloudbeds & Guesty

- OTAs: Airbnb, HotelTonight, Expedia & Booking.com extranets

- Operations & Access: Operto (smart lock/access management) & Operto Teams (Housekeeping scheduling)

- Productivity: Google Workspace (Drive, Sheets, Docs, Gmail, Calendar)

Required Skill Profession

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