The Field Support Engineer is responsible for managing and supporting customers within the assigned territory by delivering remote and on-site hardware and software support, as well as participating in system implementation and ongoing project activities for Agfa HealthCare solutions.

This role provides day-to-day technical service and support for Agfa and third-party systems, ensuring high system availability, performance, and customer satisfaction.

The position plays a key role in promoting Agfa service offerings while continuously improving internal systems, processes, and service quality.

What You'll Do (Duties & Responsibilities):

- Perform installation, corrective, and preventive maintenance for Agfa and trained OEM products

- Deliver remote and onsite technical support to ensure maximum system uptime

- Strong knowledge of healthcare integration standards (HL7, DICOM, IHE)

- Apply hardware, storage, virtualization, and system administration skills

- Diagnose, troubleshoot, and resolve complex hardware and software issues

- Interface with hospital IT teams, system administrators, end users, vendors, and internal support teams





- Execute system upgrades, patches, performance tuning, and routine maintenance

- Analyze system defects and apply fixes, workarounds, or permanent solutions

- Manage technical escalations, ensuring timely communication with customers and management

- Maintain accurate and timely service documentation and issue tracking

- Negotiate satisfactory resolutions with stakeholders at all levels (technicians, radiologists, physicists, and management)

- Ensure compliance with Agfa quality standards, best practices, and technical procedures

- Meet customer requirements in line with SLA commitments

- Stay current on Agfa HealthCare products, solutions, and technologies.

Education:

- IT Engineer or similar.

Experience:

- 3-5 years expertise managing complex customers and hospital workflow.

Specific Skills:

- Networking concepts.

- Operating systems (Linux & Windows).

- Databases (Oracle, SQL).

- IT security principles.

Required Skill Profession

Engineers

📌 Field Service Engineer. (Lima)
🏢 Agfa
📍 Lima