The Field Support Engineer is responsible for managing and supporting customers within the assigned territory by delivering remote and on-site hardware and software support , as well as participating in system implementation and ongoing project activities for Agfa HealthCare solutions.

This role provides day-to-day technical service and support for Agfa and third-party systems , ensuring high system availability, performance, and customer satisfaction. The position plays a key role in promoting Agfa service offerings while continuously improving internal systems, processes, and service quality.

What You'll Do (Duties & Responsibilities):

- Perform installation, corrective, and preventive maintenance for Agfa and trained OEM products
- Deliver remote and onsite technical support to ensure maximum system uptime
- Strong knowledge of healthcare integration standards (HL7, DICOM, IHE)
- Apply hardware, storage, virtualization, and system administration skills
- Diagnose, troubleshoot, and resolve complex hardware and software issues
- Interface with hospital IT teams, system administrators, end users, vendors,



and internal support teams
- Execute system upgrades, patches, performance tuning, and routine maintenance
- Analyze system defects and apply fixes, workarounds, or permanent solutions
- Manage technical escalations , ensuring timely communication with customers and management
- Maintain accurate and timely service documentation and issue tracking
- Negotiate satisfactory resolutions with stakeholders at all levels (technicians, radiologists, physicists, and management)
- Ensure compliance with Agfa quality standards, best practices, and technical procedures
- Meet customer requirements in line with SLA commitments
- Stay current on Agfa HealthCare products, solutions, and technologies.

Education:

- IT Engineer or similar.

Experience:

- 3-5 years expertise managing complex customers and hospital workflow.

Specific Skills:

- Networking concepts.
- Operating systems ( Linux & Windows ).
- Databases ( Oracle, SQL ).
- IT security principles.

📌 Field Service Engineer (Lima)
🏢 Agfa
📍 Lima