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Bilingual Front Desk Medical VA | eClinicalWorks Required

(Spanish/English)

Remote | Hepatology Clinic Support | 32 Hours/Week | $6.5/Hour

Role Overview

GoLean Healthcare is seeking a highly professional, adaptable, and proactive Virtual Medical Assistant (VA) to support the client's expanding practice. This position functions primarily as a remote medical receptionist and administrative partner. The adecuado candidate will be a clear communicator who can manage patient intake, logistics, and multi-task effectively to improve clinical efficiency and satisfy patient needs.

Client Profile & Practice Insights

- Specialty: Liver Disease / Hepatology

- Practice Climate: Highly active, busy clinical environment with an immediate need for administrative relief.

- Growth Outlook: The practice is currently expanding, which includes opening a new clinic location and onboarding an additional Nurse Practitioner (NP).

- Primary Goal: Client wants to increase overall operational efficiency, keep front-desk scheduling consistent, and lower long phone wait times to improve patient satisfaction.

Key Responsibilities & Tasks

The Virtual Assistant will handle essential front-office administrative functions, relieving the in-clinic staff of heavy phone volumes and basic documentation.

1. Patient Communication & Intake

- Answer inbound calls and manage standard routing through the phone tree.

- Gather and verify demographics for new and returning patients.

- Process and follow up on patient referrals and administrative intake tasks.

- Manage voicemails efficiently during high-call volume periods or outside regular business hours.

2. Appointment & Schedule Management





- Schedule patient visits with accuracy according to specific physician and practitioner preferences.

- Execute standard reminder sequences to maximize daily show-rates and minimize "no-shows."

- Refill & Follow-Up Coordination: Review the patient's chart to identify the last date they were seen. Ensure that any patient with an active medication refill request has a follow-up appointment booked (per the clinic's rule for active medications).

3. Medical Insurance & Approvals

- Perform basic insurance eligibility verification.

- Submit and track prior authorizations, specifically focusing on medications and prescriptions.

4. Electronic Health Record (EHR) Duties

- Conduct baseline chart preparation and update historical and current patient data.

- Information Verification: Confirm or update address, phone number, email, and the patient's listed Primary Care Physician (PCP) or referring doctor upon opening any patient chart.

- Document designated administrative notes within specific sections of the charts as directed during onboarding.

- Note: This role does not require live medical scribing.

5. Team Coordination & Messaging

- Triage clinical and admin messages appropriately to make sure they reach the right in-clinic staff member depending on the scenario.

6. Daily Reporting





- Submit an End-of-Day (EOD) productivity report detailing tasks accomplished, outstanding files, and follow-ups required for the next business day.

Job Requirements

Mandatory Requirements

- Experience: Minimum of 1 year of experience directly supporting a US-based clinic or healthcare provider.

- EHR Proficiency: Prior hands-on experience navigating eClinicalWorks (eCW) is mandatory.

- Language Skills: Fully bilingual with native or near-native fluency in both English and Spanish.

- Compliance: Must successfully complete the mandatory HIPAA certification program provided and covered by GoLean prior to starting the placement.

Nice-to-Haves (Preferred Skills)

- Strong soft skills, including highly polished conversational phone skills, an empathetic disposition, and meticulous attention to detail.

- Proven time management capabilities in a multi-provider clinical setting.

Working Hours & Operational Setup

- Schedule: Part-time schedule consisting of 32 hours per week (typically structured as 8 hours per day across 4 days).

- Time Zone: Aligned 100% with Central Time (CT) to match the clinic's operating hours.

- Work Location: 100% Remote.

- Privacy & Compliance: The VA will operate on a secured private network provided by GoLean. Performance and activity benchmarks will be evaluated through a security tracking interface that periodically captures blurred, privacy-compliant screenshots.

Tool Stack Utilized

The Virtual Assistant will regularly interface with the following systems:

- EHR/EMR System: eClinicalWorks (eCW)

- Telephony/Dialer: Zoom (Voice over IP)

Postúlate en Kit Empleo: kitempleo.pe/empleo/10b70u

📌 Bilingual Front Desk Medical VA (Urubamba)
🏢 Go Lean Health
📍 Urubamba