Postúlate en Kit Empleo: kitempleo.pe/empleo/wyn7d

Hey! We’re Scale Up, and our client is looking to hire an Onboarding Manager for a SaaS Startup.

Type of Employment: Contractor (Long-term)

Work Modality: 100% Remote

Work Schedule: Full-time

Time Zone: Pacific Time (West Coast) - availability until 6:00 PM PT

Location: LATAM

About Our Client

Our client is a Partner Revenue Growth Platform, built by partnership leaders for partnership leaders. The platform replaces clunky tools with an intuitive, automated system that helps partner teams enroll, enable, engage, and track revenue at scale.

They are bootstrapped, profitable, and growing 600% year over year. In under 18 months, they’ve become one of the fastest-growing platforms in the category, consistently winning deals against legacy incumbents.

The team moves fast, builds intentionally, and cares deeply about real outcomes—not vanity metrics. If you want to work on meaningful problems with smart people and help shape a category that’s still being defined, you’ll feel at home here.

Role Overview

As a Customer Success, Onboarding Manager, you will own the entire onboarding experience at our client. Your mission is simple but critical: ensure every new customer launches successfully, understands value early, and is set up for long-term success.

You will design, run, and continuously improve the onboarding process, working closely with Sales, Product, and Customer Success to create a seamless handoff and a world-class first experience. This role sits at the intersection of strategy and execution and will heavily influence retention, expansion, and customer sentiment.

Key Responsibilities Customer Onboarding Ownership





- Own the end-to-end onboarding lifecycle from contract signature through successful go-live
- Guide customers through implementation, configuration, and early usage milestones
- Ensure customers reach first value quickly and confidently

Onboarding Process and Program Design

- Design, document, and continuously improve onboarding workflows, timelines, and playbooks
- Define clear onboarding stages, success criteria, and exit points
- Standardize onboarding while allowing flexibility for different customer needs and segments

Expectation Setting and Success Alignment

- Set clear onboarding expectations with customers including scope, timelines, and responsibilities from kickoff
- Partner with customers to define success goals and desired outcomes early
- Ensure internal teams are aligned on customer goals and onboarding plans

Training and Enablement

- Deliver live and recorded product training tailored to customer roles and use cases
- Create onboarding documentation, guides, and best practices in partnership with Product and CS

Cross-Functional Collaboration and Handoffs

- Work closely with Sales to ensure clean and consistent post-close handoffs
- Partner with Customer Success for a smooth transition to steady-state ownership




- Share onboarding insights that inform account strategy and expansion opportunities

Customer Feedback and Advocacy

- Act as the voice of new customers, surfacing feedback, friction points, and feature requests
- Identify onboarding challenges and collaborate with Product on improvements
- Drive initiatives that reduce time to value and increase activation

Metrics and Continuous Improvement

- Define and track onboarding KPIs (time to first value, activation, completion rates)
- Identify risks early and proactively intervene
- Use data and feedback to continuously refine the onboarding experience

Qualifications Experience

- 3+ years in customer onboarding, implementation, or customer success within B2B SaaS
- Experience owning onboarding programs end-to-end

Skills

- Exceptional English communication (written and spoken)
- Strong technical aptitude and ability to explain software workflows
- Experience with CRM/CS tools (Hub Spot, Salesforce, or similar)
- Strong project management and organizational skills
- Excellent stakeholder communication

Knowledge

- SaaS onboarding best practices and customer lifecycle management
- Experience with partnerships, PRMs, or related SaaS categories is a plus

Attributes

- Customer-observing and outcomes-driven
- Highly organized and able to manage multiple onboarding processes
- Proactive, detail-oriented, and process-minded
- Comfortable in fast-paced startup environments (0-1 building)
- Strong ownership mindset

If this sounds like a fit, we’d love to hear from you.

Apply now!

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Postúlate en Kit Empleo: kitempleo.pe/empleo/wyn7d

📌 Onboarding Manager - SaaS Startup (Perú)
🏢 Scale Up Recruiting Partners
📍 Perú