Manager, Site Performance | [ZUP-899]

Manager, Site Performance | [ZUP-899]

22 dic

22 dic



Career Area: Marketing / Sales / Product Support Job Description:

Site Performance Manager

JOB:Site Performance Manager

MANAGER :Gustavo Vallejo

SG: 24

TA:Aliane Trevizan



Single Caterpillar point of contact at key mine site for Caterpillar, dealer and customer. Improve the performance of Caterpillar Mining Products at key mine sites. Work in partnership with the Dealer Site Manager to support all Caterpillar business at the site. Develop, implement, and manage product support processes and equipment management processes at the mine site. Manage Caterpillar Inc. business risk as it relates to after-sale commercial & performance support from Caterpillar at the site.

Co-Manage mine site focus and support from Caterpillar with Commercial, Aftermarket, Technology Solutions and Product Support representatives and Managers. Should refer to site or sites as this position can bridge many operations depending on the work assigned.

JOB DUTIES: Positions reporting indirectly to this positioninclude:Technical Consultants, Service Representatives, Equipment Management Consultants, Customer Continuous Improvement consultants, Applications Engineers, and Service Engineers. While this is an individual contributor role, it serves a heavy coordination role and must be strong in managing the matrix and influencing others. Serves as single Caterpillar point of contact at key mine sites. Partner with the Dealer Site Manager to bring Caterpillar, dealer and customer resources together to improve the physical and mechanical availability and productive performance of Cat mining equipment operated at key mine sites. Co-Develop, implement, and manage product support processes and equipment management processes at site with the dealer and customer.


• Bachelor’sdegree.

• 5+ years of progressively responsible job-relatedin Mine Site and Mining Industry Experience.

• Position requires previous field rep or significant related dealer and customer support activities within the Continuous Improvement, service or commercial areas where a complete understanding of dealer roles and responsibilities.

•Advanced English

• Must be able to travel up to 50% of the time.

Top Candidates will have:

•Thorough knowledge of company products and product applications, equipment management, product problem management, and/or warranty practices and procedures.

Technical Product expertise required.

• Broad company knowledge and a strong understanding of dealer operations, and field experience are also required.


•Excellent interpersonal skills are required in order to deal with sensitive issues, develop others, or persuade others inside and outside the business unit and Caterpillar to take specific actions.

•Excellent communication, project management, facilitation and coaching skills.

• Ability to bring clarity to complex situations and drive actionthrough the use ofdata analytics.

Additional Information:

*Extensive travel required (up to 50% of working time)

* Job available for Internaland External candidates


Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Submit your information to our Talent Network here .

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