IT - Customer Support Analyst - Olivos - CF-56

IT - Customer Support Analyst - Olivos - CF-56

03 may
Los Olivos

03 may


Los Olivos

Line of Service

Internal Firm Services


Not Applicable


IFS - Network Management

Management Level


Job Description & Summary

A career in our Internal Firm Services Acceleration Centre is the natural extension of PwC’s leading class global delivery capabilities. We provide premium, cost effective, high quality services that support process quality and delivery capability in support for client engagements.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service.

To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Specialist, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

- Consistently deliver on multiple commitments.

- Flex approach to meet the changing needs of teams and clients.

- Identify and make suggestions for efficiencies and improvements when performing work.

- Take action to stay up to date with the evolution and impact of technology developments.

- Use tools, techniques and firm standard methodologies to support research, analysis and problem solving.

- Adapt communication style to meet the needs of the situation and audience.

- Manage expectations of stakeholders effectively.

- Embrace diverse perspectives and welcome opposing and conflicting ideas.

- Uphold the firm’s code of ethics and business conduct.

Preferred skills

- Digital skills: Power BI (mandatorio), Tableau (deseable).

- Excelentes habilidades de inglés oral para interactuar con usuarios de EEUU.

Minimum years experience required

- 2 años en funciones de soporte a usuarios en resolución de incidentes. Será punto de contacto primario de los usuarios en los casos de incidentes con los dashboards que no puedan ser resueltos por el Help Desk.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred: Bachelor Degree

Certifications (if blank, certifications not specified)

Desired Languages (If blank, desired languages not specified)


Travel Requirements


Available for Work Visa Sponsorship?


Government Clearance Required?


Job Posting End Date

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