About the Position The Desktop Support Technician is the face of IT - responsible for providing stellar customer service, supporting our internal end user community, both in the office and remotely. This role has direct interaction with local and remote employees and teammates across the globe, working together to ensure a stable, and secure environment. This role is critical in the participation of the design, configuration, maintenance and secure operations of systems and applications across the Corporate IT Operations infrastructure, located both on-premises and in the cloud. Primary Responsibilities Provide collaboration and technical support to peers and other teams. Install, configure, and maintain company end user compute environment.
Install, configure, and maintain application software running in the company infrastructure. Organize installations and updates in compliance with Change Control policies. Participate in projects, including company-wide migrations, both in-office and remotely Develop and maintains the software application configurations, including documentation of it operation runbook. Work closely with other roles to research new tools and technologies that can better support business needs. Proactively monitor and tune systems to be able to react to issues before they become an incident. Provide expertise, collaboration, and technical support to the Corporate IT Operations department to continuously improve policies and procedures. Effectively communicate issues to both technical and non-technical stakeholders.
We Make a Difference As one of the top behavioral health EHR providers in USA, Qualifacts Systems, Inc. has been changing the health care industry since our founding in 2000. A 5-time honoree on the Inc. 5000 list, we have an entrepreneurial spirit born from our start-up roots, and an amazing team of down-to-earth people who are empowered to be successful in their jobs every day. Collaboration with industry leaders and mentors is a routine part of what we do, with the focus of making a meaningful impact in people’s lives. Our people get the best from themselves and their peers in an open and supportive environment. Join us and Make a Difference! Life at Qualifacts Our office in Lima is located in San Isidro. We’ve worked hard to build a strong culture built on our core values of integrity, accountability, passion, compassion and collaboration. We know a lot of companies say similar things because they are easy things to say. Living up to those values is a different matter, and according to our most recent engagement survey, 80% of our employees say we do. Get to know us: www.qualifacts.com
Key Qualifications Bachelors or Technical Degree Required (computer science or information systems) or other industry-related experience. 2+ years as a system administrator /desktop engineer 5+ years working with Windows Desktop Operating Systems 3+ years working with Microsoft Active Directory 2+ years working with Microsoft Office 365 Administration 2+ years working with PowerShell – Advanced Scripting Experience in Windows Operating System usage and administration Experience in Microsoft Office Suite Experience with Microsoft PowerShell Strong troubleshooting expertise Strong attention to detail including precise and effective communications and proven ability to manage multiple, competing priorities simultaneously Determined to succeed Enthusiastic problem solver Approachable, open, and consultative - Exceptional customer service Diplomatic but firm Fluent in English
In Perú, we offer competitive salaries, full Health Insurance (EPS and oncologic) for team members and their direct dependents, fully paid English lessons, and all legal benefits (which includes CTS, 30-day paid vacation per year, life insurance, among others), and other goodies such as free coffee and special celebrations. Qualifacts has created an atmosphere where our people can focus on what’s important: empowering our behavioral healthcare partners to achieve better outcomes. But don’t get the idea that we are all work and no fun. Our environment is casual because it’s important to us that everyone feels comfortable being themselves. We celebrate our successes and achievements, and host relaxing get-togethers and team building events. From lunch and learn sessions to on-site training, we provide opportunities to learn and to grow, and to Make a Difference in the community.
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