(N353) Service Coordinator.

(N353) Service Coordinator.

29 dic
Hitachi Abb Power Grids

29 dic

Hitachi Abb Power Grids


Hitachi ABB Power Grids is a pioneering technology leader that is helping to increase access to affordable, reliable, sustainable and modern energy for all. We help to power your home, keep the factories running, and our hospitals and schools open. Come as you are and prepare to get better as you learn from others. Bring your passion, bring your energy, and plug into a team that appreciates a simple truth: Diversity + Collaboration = Great Innovation

From rapid response and performance improvement to operational efficiency and life-cycle management, Service is one of our fastest-growing areas.

Coordinate Service work done at site and ensure it complies with Hitachi ABB Power Grids and customer's standards, procedures and policies.

Single point of contact for the customer during the execution of a Service job.

You will play a key role in the execution of Service projects and activities related to specify products/systems/services in PG Transformers in Lima-Peru. Reporting to the Service Team Lead, you will coordinate Service work on-site while acting as the key point of contact for the customer during the execution of a Service job.

Your responsibilities

Building sustainable customer relationships to ensure local client growth, satisfaction and retention together with Sales and utilizing customer feedback to drive consistent development of processes and practices.

Coordinating and planning the provision of necessary resources, spare parts and logistics for on-site Service jobs.

Optimizing customer satisfaction by ensuring that Hitachi ABB Power Grids fulfills all contractual obligations and business requirements to a high standard while complying with health, safety and environmental requirements.

Regularly reviewing the scope of work to ensure that all parties fulfill their contractual obligations, particularly regarding claims and changes.

Managing all required reporting and documentation and overseeing the timely registration of necessary data in the system – to allow for analysis.

Coordinating a seamless Service order process from quotation to invoicing and cash collection.

Collaborating with other business units and teams to harmonize Service activities and to maximize Service sales at every opportunity.

Identifying key improvement opportunities in products, services and processes and sharing findings to the product/system Local Business Units for improvement of Hitachi ABB Power Grids offerings.

Living core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues, and the business.

Your background

A degree in Electrical Engineer.

More than 5 years of experience in similar position.

Intermediary English.

Sound knowledge of and hands-on experience in servicing, maintaining, commissioning and repairing.

Knowledge of VAN, SAP.

Proven leadership skills, with a collaborative, solutions-oriented approach and strong communication skills.

Location: Lima-Peru

More about us

Hitachi ABB Power Grids is a global technology leader with a combined heritage of almost 250 years, employing around 36,000 people in 90 countries. Headquartered in Switzerland, the business serves utility, industry and infrastructure customers across the value chain, and emerging areas like sustainable mobility, smart cities, energy storage and data centres. With a proven track record, global footprint and unparalleled installed base, Hitachi ABB Power Grids balances social, environmental and economic values, and is committed to powering good for a sustainable energy future, with pioneering and digital technologies, as the partner of choice for enabling a stronger, smarter and greener grid.


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Basic Info

Location Lima, Lima y Callao, Peru

Job type Full-Time

Contract Temporary

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