About Us
The Otte Polo Group is a U.
S.-based portfolio of service companies operating across technical support, customer experience, and third-party logistics. Our brands include Geeks on Site, Responsive Answering Service, and Phase V Fulfillment. Our teams operate across the United States and globally, leveraging a distributed workforce to combine people, process, and technology to deliver scalable, high-quality solutions.

About The Role
We are looking for an IT Systems & Automation Specialist to join our team and help keep our operational systems, integrations, automations, reporting, and telephony workflows running smoothly. This is a hands-on role for someone who enjoys solving problems, working with technology, and finding ways to make processes more efficient. You will work closely with different teams and provide end-user support while also building, maintaining, and improving system integrations and automations. The idóneo candidate is a self-starter who can work independently, adapt quickly, communicate effectively across teams, and take ownership of technical challenges from start to finish.

Key Responsibilities
• Provide technical and end-user support for business systems and operational tools
• Support and maintain platforms such as Zoho CRM, Zoho Analytics, and Zoho Flow
• Build, maintain, and troubleshoot integrations and automated workflows using Pipedream, Make.com, or similar platforms
• Create and maintain reports, dashboards, and data queries to support business decision-making
• Work with CRM data, workflows,



and automations to improve operational processes
• Support and troubleshoot telephony and call-center systems, including IVR, call routing, and CCaaS platforms
• Troubleshoot system and integration issues and identify practical solutions
• Use basic SQL to query and work with data
• Identify opportunities to automate repetitive tasks and improve operational efficiency
• Leverage AI tools such as ChatGPT and Claude for research, troubleshooting, documentation, automation, and productivity
• Collaborate with technical and non-technical teams to understand their needs and provide effective solutions
• Manage multiple projects and priorities while maintaining clear communication and follow-through
• Document processes, solutions, and system changes as needed Requirements
• 2+ years of experience in System Administration, Systems Integration, IT Systems, or a related technical field
• Hands-on experience supporting business systems, applications, or integrations
• Experience with Zoho Analytics or similar reporting/BI tools, including reports, dashboards, and data queries
• Experience with Zoho CRM and Zoho Flow,



or similar CRM and workflow automation platforms
• Experience building or maintaining automations using Pipedream, Make.com, or similar tools
• Familiarity with telephony and call-center systems, including IVR, call routing, or CCaaS platforms
• Basic IT and technical troubleshooting skills
• Basic knowledge of SQL
• Experience using AI tools such as ChatGPT and/or Claude
• Advanced English proficiency, with strong reading and speaking skills, for daily communication with English-speaking teams
• Strong problem-solving skills and the ability to troubleshoot issues independently
• Ability to work autonomously, take initiative, and proactively identify solutions
• Adaptability and ability to manage multiple priorities and projects
• Strong cross-team communication and collaboration skills Preferred:
• Experience working in a BPO, call-center, or other high-volume operational environment Benefits
• 100% remote role for candidates based in Nicaragua or Peru
• Starting salary of $1,100 USD/month, with payments made in USD through Deel
• Work Schedule: 9:00 AM-5:00 PM EST, Monday through Friday, plus a half-day on the weekend
• Work with a collaborative, international team and gain exposure to multiple U.
S. entities
• Opportunity to work with a diverse range of business systems, automation tools, analytics platforms, and telephony technologies
• Opportunity to grow within a company focused on structure, innovation, and operational excellence

📌 IT Systems (Perú)
🏢 Geeks on Site
📍 Perú