It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.Residential Services: • Greet residence/Guest Room visitor• Handle daily mail distribution process.
• Get approval from Operations Coordinator to permitting parents visiting the boarders' room and monitor the visiting hour.
• Ensure required forms are completed by visiting parents (e.g identifaction, required forms to be completed).
• Handle the request for Game Room usage:• Equipment shall be kept by Residence Services Staffs• Ensure boarders records in the log book (before and after borrowing).
• Ensure the equipments permanently located in Games Room and equipment borrowed are completely return in good condition.
• Daily up-date room availability status• Handle room management and reservationInformation & Complaint Services Management: • Respond to various complains from residence / guest room visitors.
• Communicate courteously with customers by telephone, email, letter and face to face.




• Provide information and advice to customers according services guidelines in the hall of residence.
• Provide announcement and up dated information to residence via letters, pin board.
• Distribute complains to respective area and provide final status information to related customer.Administrative Duties: • File report on various violation or irregularities (i.e., missing keys, money, guest's belongings, etc.)• Keep accurate records of discussions or correspondence with residence/guest room visitors.
• Arrange activity report to coordinator.Improvement Contribution: • Suggest input and further improvement for the complaint management services enhancement.Other duties: • Carry out any additional task assigned by the supervisor.
General Requirement: • Minimum Diploma Degree (D3) preferably from any majorWork Exposure/ Experience: • No working experience
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📌 Residence Service Staff (Lima)
🏢 BINUS Group
📍 Lima