Job Overview:

We are seeking an experienced

Fusion Dispatch Coordinator to manage the scheduling and dispatching of HVAC, refrigeration, electrical, and plumbing service technicians. The adecuado candidate has hands-on experience with Fusion, excels in a fast-paced service environment, and can efficiently coordinate emergency and scheduled service calls.

Responsibilities

- Coordinate and dispatch HVAC, refrigeration, electrical, and plumbing technicians using Fusion.

- Schedule emergency service calls and preventive maintenance visits.

- Monitor technician routes, job progress, and scheduling efficiency.

- Update work orders, job statuses, and customer records.

- Communicate with customers regarding appointments and service updates.

- Coordinate with field technicians to ensure timely job completion.

- Prioritize urgent requests while maintaining efficient daily operations.

- Support 24/7 service coverage by managing after-hours and emergency dispatch needs.





Requirements

- Mandatory: Hands-on experience using Fusion dispatch software.

- Experience coordinating both residential (home) and commercial service projects.

- Previous dispatching experience in HVAC, refrigeration, plumbing, electrical, or a similar field service industry.

- Strong organizational and multitasking skills.

- Excellent communication and problem-solving abilities.

- Comfortable working in a 24/7 service environment.

- High attention to detail and ability to perform well under pressure.

Preferred Qualifications

- Experience with field service management platforms such as Fusion or similar software.

- Knowledge of service dispatch best practices and technician scheduling.

- Experience handling emergency service operations.

📌 Dispatch Coordinator (Perú)
🏢 CS Outsource
📍 Perú