About Us

At Al Tayer Insignia, your career is more than a job — it’s a journey into the heart of luxury retail. For over 40 years, we’ve partnered with the world’s most iconic brands, creating award-winning retail experiences across our boutiques, department stores, and leading online platforms. With stores and outlets across the GCC and a truly seamless omnichannel presence, we bring style, innovation, and heritage together. Here, you’ll join a diverse, customer obsessed, passionate team that celebrates creativity, values individuality, and empowers you to grow. Join us on our journey, reimagining fashion and redefining the meaning of luxury in the region.

- To ensure excellent customer service through: effectively managing the department team; controlling and monitoring department operations including merchandising and stock control in order to achieve the department target

Responsibilities

Functional Roles and Responsibilities
- Ensure Retail / Brand standards are maintained at all times.
- Role model and support role to team members
- Support the induction of new starters into the store
- Maintain and encourage the team to uphold personal grooming standards as advised by the store manager




- Achieve excellent standards of customer service in the department by supporting and coaching the sales team, and leading by example on the shop floor.
- Resolve customer complaints effectively, either by dealing with them personally or passing them on to the store manager
- Welcome and greet every customer in a warm and friendly manner & demonstrate excellent customer service at all times.
- Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale
- Ensure all department staff are trained on all aspects of the department in liaison with the store manager and training department
- Check stock levels daily and inform of depleting stocks to the store manager in order to replenish and maintain optimum stock levels
- Minimize exposure to stock loss through vigilance on sales floor
- Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc.

Qualifications

Education/Certification and Continued Education
- High school / “O” Levels

Years of Experience
- 2 – 3 years experience in a Sales or Customer Service environment

📌 Team Leader - VM - Mamas & Papas - Kuwait (Asia)
🏢 Al Tayer Group
📍 Asia