About Us

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines that provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Responsibilities

- Become an expert on the product, knowing all the specifics of its functioning.
- Perform Back-office activities related to the operational requirements.
- Autonomously manage assigned tasks, queues, support requests while maintaining productivity.
- Provide support to customers via email and/or chat in a timely and professional manner.
- Address customer inquiries, troubleshoot problems, and guide users through basic issue resolution steps.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Work on creating, updating, or adjusting customer accounts by documenting personal information.
- Collaborate with colleagues and management on best practices and insights about any aspect of the job or its duties.
- Document and track customer interactions, issues, and resolutions in CRM, online tools, and cloud based platforms.
- Process and prepare information for auditing and reporting purposes.
- Update internal and customer-facing knowledge bases.
- Convert clients’ feedback into feature requests for the development of the product. • Escalate unresolved issues to client-defined escalation paths while maintaining ownership of the case until resolution.




- Effectively communicate technical information to non-technical users.
- Stay updated on product knowledge and be able to explain features, functionalities, and common troubleshooting steps.
- Other related tasks assigned by managers of the Client and/or Helpware.

What you need:

- Advanced English
- At least 1 years of Customer Service experience
- Experience supporting customers through email and/or chat is highly preferred
- Excellent written communication skills with strong grammar and attention to detail
- Strong problem-solving and critical thinking skills
- Ability to remain calm and professional when handling difficult situations
- Comfortable multitasking across multiple systems and applications
- Reliable internet connection and a distraction-free workspace
- Availability to work assigned schedules, including weekends if required
- Availability to work a night shift (6 pm to 3 am local time).

What you get:

- Competitive salary and full employment benefits under the Peruvian payroll system (planilla completa)
- Competitive salary
- Paid training
- Career growth opportunities
- Supportive team environment
- Work with an international company and integral clients

Job Type: Full-time

Pay: S/.1,900.00 per month

Application Question(s):

- Are you proficient in both English and Spanish language?
- Are you residing within Lima?
- Are you willing to do on-site training?
- Do you have a previous customer service experience (email or chat)?
- Are you comfortable with S/1,900 salary?

Work Location: In person

📌 English Customer Service Representative (Magdalena del Mar)
🏢 Helpware
📍 Magdalena del Mar