ervice Desk / IT Support – Conversational English

Are you passionate about technology, user support, and IT incident resolution? Join a team focused on delivering reliable IT services while leveraging automation and Artificial Intelligence to improve operational efficiency and user experience.

Handle and manage IT incidents and service requests.

Perform initial troubleshooting and execute documented recovery procedures.

Monitor and follow up on tickets, ensuring compliance with established SLAs.

Provide remote technical support to end users and accurately document each interaction.

Escalate incidents to specialized support teams when required.

Use knowledge bases, runbooks, and ITSM tools to efficiently resolve incidents.

Collaborate with technical teams in a 24x7 IT operations environment.

Technical degree or Bachelor's degree in Systems Engineering, Computer Science, Information Technology, or related fields.

1–3 years of experience in Service Desk, Help Desk, L1/L1.5 Support, NOC, or IT Call Center environments.

Experience managing tickets using ServiceNow, Jira, Remedy, or similar ITSM platforms.

Knowledge of ITIL processes,



including Incident, Service Request, and Change Management.

Working knowledge of Windows and Linux environments.

Familiarity with Active Directory, VPN, RDP, SSH, and/or remote support tools.

Conversational English – MANDATORY / NON-NEGOTIABLE.

Availability to work rotating 24x7 shifts aligned with Spain working hours.

Knowledge or experience in one or more of the following areas will be highly valued:

- AS/400 (IBM iSeries)
- Databases, middleware, or cloud platforms
- Basic automation using PowerShell, Shell, Batch, or Runbooks
- Interest in Artificial Intelligence and automation tools for IT Operations
- Permanent employment contract with full statutory benefits from day one.
- Private health insurance (EPS) and oncology insurance: 100% employee coverage and 80% dependent coverage.
- Pluxee meal card.
- Professional development opportunities and a clear career path.
- Corporate discounts and employee benefits.
- Collaborative and positive work environment.

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📌 Service Desk -ENGLISH-TRUJILLO
🏢 NTT DATA Europe & LATAM
📍 Trujillo