Customer Experience Specialist

Hanwha Vision | Peru | Sales Operations

At Hanwha Vision, we develop video surveillance and security solutions that help organizations protect their people and operations. We’re passionate about the technology we build and about how we support the people who rely on it. When a customer has an issue, we believe they should know what’s happening, who’s working on it, and when they’ll hear from us again.

We’re looking for a Customer Experience Specialist based in Peru to support customers and distributors. You’ll coordinate the follow-up on order, delivery, and post-sales issues from the first inquiry through resolution, keeping customers informed along the way.

What you’ll do

- Manage customer and distributor cases from intake through closure. Document each issue, identify the team responsible for the next action, and follow up on commitments.
- Coordinate with Order Desk, Sales Support, Supply Chain, Logistics, Finance, and Technical Support to resolve delayed or incomplete shipments, damaged or missing equipment, returns, and billing inquiries.




- Provide timely updates based on confirmed information and escalate issues according to their impact on the customer.
- Track open cases, response and resolution times, and recurring issues. Recommend improvements to customer communication and how teams hand off cases.

What you’ll bring

- A bachelor’s degree in Business Administration, International Trade, Logistics, or a related field.
- 2–4 years of experience in B2B customer service, customer experience, sales support, order management, or distribution operations.
- Intermediate Excel skills and experience with a CRM or case management system. Familiarity with SAP or another ERP is preferred.
- Professional proficiency in Spanish and intermediate English for written updates and coordination with regional or general teams.
- Clear written communication, attention to detail, and the ability to prioritize cases and follow through across teams.

If you enjoy solving customer issues and spotting ways to make service better, we’d like to hear from you. Apply through LinkedIn with your CV.

📌 Customer Experience Specialist (Lima)
🏢 Hanwha Vision
📍 Lima