¿Te apasiona la tecnología, el soporte a usuarios y la resolución de incidentes? Esta es tu ocasión para formar parte de un equipo que impulsa la innovación, trabajando con herramientas de automatización e Inteligencia Artificial. ervice Desk / IT Support – Conversational English NTT DATA Europe & Latam | Trujllo, Peru | Hybrid Are you passionate about technology, user support, and IT incident resolution? Join a team focused on delivering reliable IT services while leveraging automation and Artificial Intelligence to improve operational efficiency and user experience. ?

KEY RESPONSIBILITIES
? Handle and manage IT incidents and service requests. ? Perform initial troubleshooting and execute documented recovery procedures. ? Monitor and follow up on tickets, ensuring compliance with established SLAs. ? Provide remote technical support to end users and accurately document each interaction. ? Escalate incidents to specialized support teams when required. ? Use knowledge bases, runbooks, and ITSM tools to efficiently resolve incidents. ? Collaborate with technical teams in a 24x7 IT operations environment. ✅ REQUIREMENTS ✔ Technical degree or Bachelor's degree in Systems Engineering, Computer Science, Information Technology, or related fields. ✔ 1–3 years of experience in Service Desk, Help Desk, L1/L1.5 Support, NOC, or IT Call Center environments. ✔ Experience managing tickets using ServiceNow, Jira, Remedy, or similar ITSM platforms.



✔ Knowledge of ITIL processes, including Incident, Service Request, and Change Management. ✔ Working knowledge of Windows and Linux environments. ✔ Familiarity with Active Directory, VPN, RDP, SSH, and/or remote support tools. ✔ Conversational English – MANDATORY / NON-NEGOTIABLE. ✔ Availability to work rotating 24x7 shifts aligned with Spain

working hours
. ⭐ NICE TO HAVE Knowledge or experience in one or more of the following areas will be highly valued:
• AS/400 (IBM iSeries)
• Databases, middleware, or cloud platforms
• Basic automation using PowerShell, Shell, Batch, or Runbooks
• Interest in Artificial Intelligence and automation tools for IT Operations ?

WHAT WE OFFER
• Permanent employment contract with full statutory benefits from day one.
• Private health insurance (EPS) and oncology insurance: 100% employee coverage and 80% dependent coverage.
• Pluxee meal card.
• Professional development opportunities and a clear career path.
• Corporate discounts and employee benefits.
• Collaborative and positive work environment. “NTT DATA es un entorno inclusivo donde cada voz es escuchada y cada historia es valorada. Por eso, nuestro proceso de selección y reclutamiento se enfoca en identificar el talento sin distinción o sesgos relacionados con género, sexo, orientación sexual, discapacidad, edad u otras características personales”

📌 Service Desk (Trujillo)
🏢 NTT DATA Europe & LATAM
📍 Trujillo