Remoto: Teletrabajo

Upwork has partnered with a client that is a integral e-commerce leader in health, wellness, nutrition, and personal care products who is seeking an Customer Service Specialists fluent in Japanese to support a growing international customer base. This is a fully remote opportunity for professionals who excel in communication, reliability, and delivering high-quality customer support experiences.Job Description- Provide customer support in both Japanese and English across multiple communication channels.- Resolve customer inquiries efficiently and professionally.- Follow Standard Operating Procedures (SOPs)



and internal guidelines.- Accurately document customer interactions and resolutions.- Maintain strict adherence to data security and confidentiality requirements.- Collaborate with internal teams to ensure a seamless customer experience.Qualifications- Fluent in Japanese and English (written and spoken).- Prior experience in customer service, contact center, or customer support roles.- Strong communication and problem-solving skills..- Comfortable working in a performance-driven environment with KPIs.Technical requirements- Windows 11 Pro (25H2 or newer) or macOS Sequoia/Tahoe or newer.- Full-disk encryption (BitLocker or FileVault) enabled at all times.- Active antivirus/EDR software and firewall protection.- Secure Boot (Windows) or System Integrity Protection (macOS) enabled.Additional information- Remote role, with shift assignments based on business needs.- Initial part-time schedule with the potential to transition to 40 hours/week, based on performance.- Must be available to work any assigned shift as required by operations.#J-18808-Ljbffr

📌 Customer Service Specialists (Arequipa)
🏢 Lifted, an Upwork
📍 Arequipa