Job Title: Team Leader, Operations BPO Job DescriptionThe Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.- Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements- Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly- Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment- Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations- Communicate expectations to employees and provide timely updates- Provide subject matter expertise in handling escalated customer calls as needed- Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input- Schedule and organize team activities- Stay current on internal work processes, policies and procedures- Attend required manager development training- Promote the Concentrix values through both behavior and attitude,



including being an advocate for team membersCandidate Profile- Associate's degree in related field with two to four years of relevant experience preferred- Highly motivated individual with skills to develop and coach team members to achieve performance expectations- Work well under pressure and follow through on items to completion- Strong communication skills, both written and verbal- Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable- Ability to mentor, coach and provide direction to a team of employees- Willingness to work a versátil scheduleCareer Level Description- Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments- Coordinates and supervises the daily activities of business or technical support or production team members- In charge of handling single and medium-sized line of business- Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager- Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback- Typically does not spend more than 20% of time performing the work supervised- Handles escalated issues- Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasksLocation: PER Lima - Avenida El Camino Real N195 Calle Santa LuisaLanguage Requirements: EnglishTime Type: Full time2026-01-31If you are a California resident, by submitting your information,



you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California ResidentsMission:Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.Company Overview:We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who design brand-defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.#J-18808-Ljbffr

📌 Team Leader, Operations BPO (Lima)
🏢 Concentrix
📍 Lima