Incident Management Specialist Department: Global Customer Support Employment Type: Full Time

Location:
Peru Compensation: S/.3,080 / month Description To be added

Key Responsibilities
• Interacting with customers through phone calls and emails, providing explanations
• Resolving complaints and ensuring a high level of service.
• High quality and prompt resolution of incidents such as conflict situations, cases of sexual harassment and criminal incidents.
• Processing incoming requests from users in the admin.
• Panel data collection for incident analysis
• Provide suggestions for improving the quality of incident resolution and their reduction. Skills, Knowledge and Expertise
• High stress resistance.
• Ability to take Initiative.
• Ability to work with a large amount complex information.
• Ability to remain calm and make decisions under pressure, especially during high stress incidents.




• Teamwork & collaboration with colleagues.
• Experience in handling accidental cases would be a plus. Why join us
• Help us challenge injustice by creating fair choices for millions of people across 47 countries.
• Develop your professional skills with access to mentoring, career consulting, and learning programs.
• Collaborate with teams around the world and gain international experience through our Integral Talent Exchange Program.
• Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
• Work alongside people who take initiative, speak openly, and challenge themselves to grow.
• Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

📌 Incident Management Specialist (Lima)
🏢 Indrive
📍 Lima