Bilingual Account Manager | 100% Remote from LATAM | Uncapped Upselling Commissions

Great at building client relationships that last? This one's for you.

At Valatam, we connect top bilingual talent from Latin America with leading integral companies. Our people are the heart of everything we do, and we're proud to be Certified as a Great Place to Work® (2025–2026). We believe a great employee experience leads to great client results.

We're looking for a proactive Account Manager to be the trusted partner behind our client accounts. You'll keep clients happy, spot problems before they grow and find new ways to help their teams expand. You'll report directly to our Growth Director, working fully remote from Latin America, in a role with real business impact and clear room to grow.

? What You'll Do

- Build lasting relationships: run regular client check-ins, track productivity and relationship health, catch risks early and keep churn low.
- Grow your accounts: spot expansion opportunities, present strong candidate profiles, schedule onboarding sessions and hit your monthly add-on goals (e.g., 2 FTE add-ons/month).
- Coordinate placements: partner with our Trial, HR and Recruitment teams to fill open client seats, and keep our placement database accurate.
- Be the go-to problem solver: handle client concerns and escalations quickly, and keep measuring satisfaction to make our service even better.
- Turn happy clients into advocates: collect testimonials, reviews, referrals and success stories, and work with Marketing on case studies.
- Close the feedback loop: share candidate performance feedback with HR and Recruitment,



keep clients updated on searches and join account health reviews with management.

? What You Bring

- Fluent English and Spanish (C1–C2)
- 2–4 years in B2B Account Management, Client Success or Client Relations
- A proven track record in retention, reducing churn and closing B2B upsells
- Strong cross-functional coordination skills (HR, Recruitment, Operations)
- Solid experience with HubSpot CRM (or similar)
- Bonus: experience in BPO, nearshore staffing or virtual assistance
- Bachelor's or Associate's degree preferred
- A quiet home office, stable internet (≥10 Mbps down / 2 Mbps up) and a backup connection

? What's In It For You

- Base pay + uncapped commissions: an hourly rate equal to about USD $1,044/month, plus uncapped upselling commissions. The more your accounts grow, the more you earn.
- Paid time off
- Health & wellness: monthly medical insurance stipend (once eligible), a gym/wellness allowance and unlimited online fitness classes.
- Celebrations: birthday and work anniversary bonuses, company events and our annual Christmas celebration.

Full details on the compensation structure will be shared during the process.

✨ Our Values

We live by ACTION (get things done), CARE (help others and do things right), OUTSTANDING (operate at the highest standards), DEPENDABLE (own every commitment) and ENERGY (bring positivity every day). If this sounds like you, you'll thrive here.

? Before You Apply

For a smooth onboarding, new hires need to be available to work from Latin America, with no travel plans, during their first four months. If you already have a trip planned in that window, we'd love to hear from you once you're back!

Ready to help our clients grow? Apply now! ?

📌 Account Manager – US Clients (Retention & Growth) (Perú)
🏢 Valatam
📍 Perú