Remote | Gastroenterology | Part-Time, 40 hours/week | Rate: $6.5/hourAbout The RoleThis Gastroenterology practice is looking for a highly organized, patient-focused Bilingual Medical Scheduling & Patient Support Specialist to support its clinics in two locations in Texas.This role is heavily focused on appointment scheduling and patient communication, with a high daily call volume of approximately 70 to 90 calls per day. The idóneo candidate is comfortable working in a fast-paced healthcare environment, managing multiple communication channels, and maintaining accurate patient documentation.Key Responsibilities1. Appointment Scheduling- Handle approximately 70 to 90 inbound and outbound calls daily related to appointments for the Lewisville and Denton locations.- Schedule, reschedule, and cancel patient appointments while ensuring accurate and timely communication with patients.- Maintain and update provider schedules in RingCentral and eClinicalWorks (eCW) based on availability and scheduling requirements.2. Fax Management- Send and receive faxes involving patient records, referrals, insurance documents, and other clinical or administrative information.- Review incoming fax communications and route documents to the appropriate provider, department, or patient record.- Accurately log, upload, and organize faxed documentation within the clinic's systems.3. Language Interpretation Support- Provide occasional language interpretation assistance between patients and clinic staff when needed.- Help ensure medical and administrative information is communicated clearly and accurately across language barriers.- Maintain professionalism, confidentiality, and accuracy when assisting with patient-provider communication.4. Outbound Calling- Conduct outbound calls for appointment reminders, follow-ups, patient updates, and care coordination.- Contact insurance companies, referring providers, pharmacies,



or other healthcare offices when necessary.- Document call outcomes, follow-up requirements, and relevant information accurately in the patient's record.5. Patient Text Messaging- Send appointment confirmations, reminders, updates, and other approved patient communications through text messaging.- Monitor and collect patient responses and elevate questions or concerns to the appropriate clinic team member when needed.- Document relevant text conversations and patient responses in RingCentral and eCW to maintain continuity of care.6. Billing and Payment Reminder Support- Contact patients regarding outstanding balances, billing reminders, or upcoming payment obligations as instructed by the clinic.- Provide basic payment-related information and direct patients to the appropriate billing resource when additional assistance is required.Qualifications- Previous experience in medical administration, medical virtual assistance, patient scheduling, front desk support, or a similar healthcare role is strongly preferred.- Comfortable handling a high-volume call environment, including approximately 70 to 90 calls per day.- Experience using eClinicalWorks (eCW) and RingCentral is highly preferred.- Strong verbal and written English communication skills with a professional and patient-friendly approach.- Strong attention to detail, organization, documentation, and ability to manage multiple tasks throughout the workday.- Experience supporting a gastroenterology or specialty medical practice is an advantage.- Ability to communicate in an additional language and provide interpretation support is an advantage.Ideal CandidateThe ideal candidate is confident speaking with patients throughout the day, comfortable managing a high volume of appointments and communications, and able to stay organized while supporting two clinic locations. You should be dependable, detail-oriented, professional, and capable of providing a positive patient experience while maintaining accurate documentation.#J-18808-Ljbffr

📌 Bilingual Medical Scheduling & Patient Support Specialist (Arequipa)
🏢 GoLean Health
📍 Arequipa