Join our LATAM Hub in Lima and lead a Customer Service team. You will drive results through coaching, real‑time support, and structured follow‑ups, balancing people leadership with operational discipline.

Lead and motivate a team of agents by setting clear expectations, fostering accountability, and modeling our service standards.

Monitor performance; provide frequent feedback, side‑by‑side coaching, and structured 1:1 meetings with action plans.

Handle complex customer escalations, ensuring root‑cause identification and timely resolution; coordinate with Tier 2, Payments, and Product.

Analyze team metrics daily (AHT, FCR, CSAT/NPS, QA, adherence, occupancy) and implement corrective actions.

Ensure compliance with policies, procedures, knowledge‑base content, and quality standards; lead QA calibrations and feedback cycles.

Plan shifts and allocate resources; collaborate with WFM on forecasting, scheduling, and intraday adjustments.

Identify trends, propose solutions, and execute small improvement experiments (scripts, macros, tags) with measurable outcomes.

Bilingual Customer Service Supervisor (Rotational Shifts) - copia San Isidro, Lima, Peru

#J-18808-Ljbffr

📌 Bilingual Customer Service Supervisor (Rotational Shifts) - Copia (Lima)
🏢 LLAMAPIXEL GAMING
📍 Lima