Career Opportunities: Tech Support Spec - Database Support (182259)

Requisition ID182259-Posted11/03/2026

Semi-senior consultant to provide Level 2 (L2) support for the Honeywell PHD Historian platform, operating within a Standard Operating Procedures (SoP)-based model.

The role focuses on advanced operational support, executing standard, repeatable processes rather than deep product configuration.

Key Responsibilities

-Provide L2 support, including incident analysis, troubleshooting, and resolution

-Execute SoPs and runbooks for recurring issues and service requests

-Monitor system performance and ensure operational stability

-Collaborate with L3 teams when required

-Follow standard configurations and best practices

Key Responsibilities

1. Troubleshoot And Resolve Critical And Complex Support Tickets Utilizing Advanced Diagnostic Techniques And Tools, Ensuring Minimal Disruption To End-User Operations.

- Conduct Root Cause Analysis For Critical Issues And Faults By Hands-On Investigation And Data Analysis, Documenting Findings To Inform Future Preventive Strategies.
- Implement Preventive Measures And Solutions To Mitigate Future Defects, Leveraging Insights From Previous Incidents And Collaborating With Development Teams For Systemic Improvements.




- Provide Expert Technical Assistance To Team Members During Issue Resolution, Fostering A Collaborative Environment And Enhancing Overall Team Efficiency.
- Execute Continuous Improvement Initiatives Focused On Optimizing Support Processes And Enhancing Team Performance Metrics Through Data-Driven Evaluations.

Skill Requirements

1. Expertise In Product Support, With A Solid Understanding Of Troubleshooting Methodologies And Technical Support Best Practices.
- Proficient In Diagnostic Tools And Techniques For Complex Issue Resolution.
- Strong Analytical Skills To Conduct Root Cause Analysis And Implement Effective Preventive Measures.
- Excellent Communication And Collaboration Skills To Provide Guidance To Team Members And Interact With End-Users.
- Familiarity With It Service Management Frameworks And Continuous Improvement Methodologies.

Other Requirements

Required Skills & Experience

-Experience with industrial data historians (e.g., Honeywell PHD, OSIsoft PI)

-Strong troubleshooting skills in support environments

-Experience in SoP-based / process-driven models

-Knowledge of ITIL or similar frameworks

-Fluent Spanish (local team) and professional English (integral team)

📌 Tech Support Spec - Database Support (Lima)
🏢 HCL Technologies
📍 Lima