Mandarin Oriental, Sanya is looking for a Service Attendant to join our Food and Beverage team.
三亚珊瑚湾文华东方酒店现招募服务员加入餐饮部团队。
Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
A hidden gem where nature is celebrated, and privacy is assured.
一个融合自然美景与身心疗愈的隐奢世外桃源
Mandarin Oriental, Sanya is the first venture of Mandarin Oriental Hotel Group in China, extending the Group’ luxury and lifestyle retreat concept designed for seasoned international travellers in search of tranquillity and the utmost in relaxation and luxury.
The resort enjoys the tranquillity of a 1.2 km nationally protected coral bay and is spread out over 12 hectares of lush tropical bloom overlooking the warm, soothing waters of the South China Sea.
The Service Attendant will ensure the highest level of guest satisfaction through the accurate and timely recording and serving of all guests’ orders. The incumbent should be able to anticipate guest needs and address them accordingly in order to provide guests with a delightful experience as well as work in accordance with the service standards set forth by the management team. He/she will also work with the server assistants to maintain a clean and organized environment for guests.
- Fine dining service a must
- Provide excellent service at all times to all of our guests
- Assist guests courteously and efficiently
- Set up tables up to our standard
- Maintain the dinning room and station clean at all the time
- Keep chairs and banquettes clean and clear of debris
- Take customer food and beverage orders
- Extensive knowledge of food and beverage in order to service and up sell our product, including liquors and cocktails
- Set up side station
- Make sure that all silver and glasses are wiped and spotless
- Mark tables appropriately to food order for each course
- Enter all sales in POS without errors. Double check list of items before "sending"
- Make sure that all product served are accounted for on the final bill before presenting it
- Set up tables according to hostesses communication
- Up keep and clear tables between courses throughout the meal
- Support the food runner to help run food in a timely manner
- Verify guest satisfaction with each table during each course served
- Anticipate guest needs, as to where guests will never have to ask for anything
- Attend all food and beverage training classes
- To wish each and every guest a warm farewell and thank them for coming
- At the end of the shift deliver all checks and report to the appropriate place according to rules
- Setting and maintaining the dining room environment and material perfectly clean
- Following the posted opening and closing duties and side work sheety
- Attend daily premeal/communication meeting
- Attend monthly department meeting
- Generate a good atmosphere
As Service Attendant, we expect from you:
Customer Focus: The colleague is genuinely pleasant, positive and helpful to both guests and colleagues
顾客的关注度：同事待人真诚友善，态度积极向上，无论是对客人还是对其他同事，都乐于助人
- Confident, helpful and genuine with internal and external customers
- Anticipates guests’ needs and is sensitive to people from all cultures
- Is conscientious and always attentive to detail
- Goes the extra mile
- Has a natural, warm smile and a friendly and passionate approach
- Serves guests with a sense modesty and humility
Team Player: The colleague co-operates and works well with others
团队的扮演者：协调各部门的工作
- Understands the s
📌 Waiter (Nuevo Chimbote)
🏢 Mandarin Oriental Hotel Group
📍 Nuevo Chimbote
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