Maintenance Operations Manager REPORTS TO :VP of Properties & Development DEPARTMENT :Facilities TOTAL HOURS :37.5 Hours per week/Full-Time LOCATION :Main Office

Salary Range :$75,000 annually EEOC STATUS :Exempt/First/Mid-Level Officials & Manager

- General Description

- The Maintenance Operations Supervisor is responsible for the strategic oversight, coordination and

- management of maintenance operations across agency-owned and leased properties to ensure safe,

- compliant, and well-maintained environments for clients, future clients, visitors and team members. This

- position provides leadership and direction to the maintenance team, coordinates vendors and

- contractors, manages preventative maintenance initiatives and ensures operational compliance with all

- applicable laws, regulations and agency standards. Duties and Responsibilities Operations & Facilities management :

- Direct and oversee all day-to-day maintenance operations for agency owned

- and leased properties.

- Ensure properties are maintained in compliance with all applicable laws, codes and standards, and

- regulatory requirements.- Prioritize, assign, and monitor work orders, maintenance requests and repair schedules to ensure

- timely completion and quality standards.- Develop, implement, and monitor preventative maintenance repairs to properties, including but not

- limited to HVAC, plumbing, electrical, boiler and hot water systems.- Coordinate and manage relationships with vendors, contractors, landlords, inspectors, utility

- providers, tenants and program staff regarding repairs, and property-related disruptions.- Oversee utility management, including inspections, meter readings, and coordination of services (i.e.

- fire extinguishers,



smoke detectors)- Conduct routine property inspections and operational assessments to identify maintenance needs,

- safety concerns, and long-term facility improvement opportunities.- Supervise organization and upkeep of storage areas inventory and facilities.

- Collaborate with the VP of Properties Management & Development to plan future repairs,

- renovations, and capital improvement project needs.- Identify and recommend opportunities for cost savings, efficiency improvements, and timely work

- order service delivery.- Oversee inventory management for maintenance equipment, supplies, tools and materials to handle

- the most common repairs and situations.- Manage fleet maintenance records, including inspections, servicing and registration of agency

- vehicles.- Help ensure properties are well-maintained and operationally efficient, and audit ready at all times.

Safety & Supervision :

- Supervise, direct, coach and evaluate Maintenance Technicians on maximizing work order

productivity, cost savings and overall improvements to properties.

1 | P a g e

Maintenance Operations Manager

- Assign work responsibilities, monitor productivity and ensure accountability for performance

expectations and completion of assignments of repairs and renovations projects, including inspecting

- completed work.
- Participate in interviewing, hiring recommendations, training, performance evaluations, corrective

action and disciplinary recommendations.





- Ensure adherence to OSHA and all safety standards and protocols.
- Investigate maintenance-related incidents, identify corrective actions, and implement preventative
- measures.- Implement and monitor emergency preparedness procedures, including maintaining fire safety lists,
- inspections and renewals.- Ensure Maintenance Technicians are practicing safety protocols.
- Delegate tasks effectively and ensure accountability for timely completion of work orders.
- Meet regularly for supervision and provide ongoing feedback to staff.
- Oversee emergency maintenance response procedures and coordinate appropriate staff coverage,

including on-call schedules.

Communication & Coordination :

- Serve as the primary point of contact for maintenance-related operational issues and escalations.
- Communicate effectively with leadership, program staff, residents/clients, contractors, and external
- stakeholders regarding maintenance operations and project status.- Participate in organizational planning initiatives and interdepartmental collaboration efforts including
- coordinate client/residents moves and storage needs in collaboration with program staff.- Ability to make sound decisions, prepare clear concise reports and recommend improvements by
- communicating effectively both written and verbally.- Utilizes maintenance management systems (i.e. Foothold) and related technology platform to oversee
- workflow, reporting and operational tracking of work orders.- Accepts and follows through on any other task or duty as assigned or required. Qualification and Competencies**
- High School Diploma required; associate or bachelor’s degree preferred.- Minimum of five years of progressively r

📌 Maintenance Operations Manager (Lima)
🏢 South Shore Association for Independent Living
📍 Lima