Job Title Senior Executive Manager – Applications Support

Key Responsibilities
- Lead and manage the 1st and 2nd line application support functions across enterprise business applications by ensuring effective incident, service request, problem, and operational management while maintaining service quality and business continuity.
- Establish and govern application support processes, operational standards, KPIs, and service governance to ensure consistent, efficient, and high-quality service delivery.
- Manage relationships with business stakeholders, technology teams, and external vendors to ensure effective service delivery, issue resolution, production readiness, and alignment with business priorities.
- Lead, develop, and mentor the application support team by defining objectives, monitoring performance, building technical capabilities, and fostering collaboration and accountability.
- Ensure resilient application operations by overseeing major incidents, change implementation, release readiness, disaster recovery preparedness, operational risks, and service continuity. Experience Required
- Experience managing 1st & 2nd line business application support.
- Experience with ITSM platforms (BMC, Jira Service Management, ServiceNow, etc.).
- Experience working with cloud and on-premises enterprise applications.
- Experience managing production support in a 24×7 operational environment.




- Experience supporting core business applications in large insurance and/or healthcare organizations including insurance core system and HIS.
- Experience managing vendors and outsourced support services. Skills Required
- IT Service Management (ITIL)
- Incident, Problem & Change Management
- Service Delivery & Operations Management
- SLA & KPI Management
- Stakeholder Management
- Operational Governance
- Business Continuity & Disaster Recovery
- Budget & Resource Planning
- Strong communication, negotiation, and presentation skills
- Analytical thinking and decision-making
- Must have knowledge in: NPHIES Workflows, HL7 interfaces, ZATCA modules/ Workflows, Experience in Lab & Pharmacy integration, Experience in health insurance business integration.
- Strong understanding of ITIL practices. Employment /

Job Type
Full Time

About the Company
Bupa is an international healthcare organisation offering health insurance and medical services to customers around the world. Its operations span hospitals, clinics, dental centres and aged care, alongside workplace health and digital consultation services. Having no shareholders, Bupa reinvests its profits back into patient care and the wider business. Company Industry Healthcare Department / Functional Area Information Technology Closing Date 18 November 2026

📌 Senior Executive Manager – Applications Support Bupa IT 5 Nov · 17:13 (Asia)
🏢 AimGulf
📍 Asia