# L1 Engineer (Freelance) – Puch bei Hallein, AustriaUBTCALLIT SupportPuch bei HalleinFreelanceEnglish## Job DescriptionUrgent need: UBTCALL is looking for a Level 1 (L1) engineer in Puch bei Hallein, Austria.WHAT YOU WILL DO- Be the first point of contact for incidents and requests, and resolve what can be resolved at level 1.- Log, categorise and follow every ticket until it is closed.- Escalate to level 2/3 with a clear, documented summary when needed.- Keep users informed and keep the documentation up to date.THE POSITIONLocation: Puch bei Hallein, Austria. Contract type: freelance. Rate and other conditions are discussed individually by our recruitment team; nothing is promised before that discussion.HOW TO APPLYUse the application form on this page with your CV, your location, your availability and your working languages.



Our recruitment team reviews every application and contacts selected profiles directly.## Requirements- Hands-on level 1 IT support or service desk experience.- Clear written and spoken communication; working languages confirmed with our team.- Availability in or near Puch bei Hallein, Austria.## SkillsL1 supportIncident handlingTicketingTroubleshooting #J-18808-Ljbffr

L1 support, Incident handling, Ticketing, Troubleshooting
Be the first point of contact for incidents and requests and resolve what can be done at level 1., Log, categorize and follow every ticket until closure., Escalate to level 2/3 with a clear, documented summary when needed., Keep users informed and keep documentation up to date.

📌 Engineer (Freelance) - Puch bei Hallein, Austria (Loreto)
🏢 Ubtcall
📍 Loreto