Operations Manager

Open to Latin America: This role is open to candidates based in Latin America.

Remote About Our Client Our client is a fast-growing consumer goods brand with distribution across DTC, wholesale, Amazon, and US retail. US production, inventory, fulfilment, and logistics run through an outsourced 3PL and co-manufacturing partner, with an Australia-based team and a US Operations Director overseeing the overall plan.

About the Role We're looking for an Operations Manager to own the day-to-day delivery of US production, inventory, fulfilment, and logistics through the 3PL and co-manufacturing partners. You'll set daily priorities, hold partners accountable to their commitments, resolve operational issues end to end, and give the Operations Director accurate reporting and practical recommendations. This is a hands-on ownership role.

You are not coordinating from a distance: you're the main day-to-day point of accountability for the 3PL and co-manufacturer relationships, multi-channel fulfilment, inventory accuracy, and financial controls.

Responsibilities - Lead the day-to-day relationship with the 3PL and co-manufacturer, aligning priorities, confirming commitments and deadlines, and holding partners accountable for delivery - Report on dispatches, aged orders, production, stock, and risks, including sales run rates against forecasts with variances flagged - Investigate missed commitments with evidence, drive recovery actions, and elevate capacity gaps and stockout risks before commitments are missed - Turn the approved production plan into agreed daily and weekly schedules, tracking presente units by SKU and component availability - Keep production jobs, purchase orders,



receipts, and records accurate in Cin7, and document and resolve quality complaints with corrective actions - Manage DTC, wholesale, Faire, Amazon, and retail fulfilment, keeping PO versions, routing, BOL, ASN, and EDI records current - Resolve overdue, partial, replacement, and unscanned orders, and track domestic freight through to customer delivery - Coordinate stock counts and month-end reconciliations, and resolve discrepancies across Cin7, the 3PL's warehouse system, Shopify, Faire, and Amazon - Check 3PL, co-manufacturing, and freight charges against approved rates, document errors and losses, and give Finance accurate shipment costs and invoice follow-up - Improve recurring workflows to reduce manual effort and errors, document procedures, and verify AI-assisted outputs - Analyse fulfilment and freight costs by channel and check packaging and shipping assumptions for new products and bundles What We're Looking For - 5+ years in fulfilment, logistics, inventory, or production, including experience managing US operations with US-based 3PLs, co-manufacturers, domestic carriers, and US retail and Amazon requirements - At least 2 to 3 years at manager level as the main day-to-day owner of an outsourced 3PL relationship, covering priorities, SLAs, stock accuracy, invoice checks,



and partner accountability - At least 2 to 3 years at manager level as the main day-to-day owner of a co-manufacturer relationship, covering production scheduling, packaging, quality checks, and corrective actions - Evidence of independent ownership, such as a partner transition or turnaround you led, KPIs you were accountable for, disputes and credits you recovered, or escalations you brought with a recommendation - Confident with Cin7 or a comparable inventory system, Shopify, and 3PL warehouse management systems - Multi-channel fulfilment experience across DTC, wholesale, Amazon, and US retail, including routing guides, BOL, ASN, and EDI - Strong reconciliation and reporting skills with excellent Excel or Google Sheets - Clear, confident written and spoken English Nice to Have - Experience in consumer products manufactured, warehoused, and shipped across multiple channels - Background in organic, health, or beauty consumer goods - Experience with month-end operations reviews and presenting KPI results and recommendations to senior leadership Work Schedule - 100% remote setup so you can work wherever you're most productive - This position operates on a full-time basis, with dedicated hours to ensure alignment with the team and delivery of quality work - Availability during US Eastern Time business hours, plus regular calls with an Australia-based team during US late afternoon and evening Compensation & Time Off - Compensation paid in USD - Paid bi-monthly on the 15th and 30th - Paid Time Off according to company policy - Holidays observed according to company guidelines

📌 Operations Manager (Ate)
🏢 Overseas (United States)
📍 Ate