The Calypso Support Analyst provides day-to-day application support for the Calypso trading and risk platform, ensuring system stability, timely issue resolution, and effective collaboration with front office, middle office, back office, and technology teams. The role blends technical troubleshooting with functional understanding of trade lifecycle processes across asset classes.
Responsibilities
Provide production support for the Calypso platform across trading, risk, settlements, and accounting modules
Monitor batch jobs, scheduled tasks, interfaces, and system health via Calypso Scheduler and monitoring tools
Investigate and resolve incidents raised by business users within agreed SLAs
Triage issues, perform root cause analysis, and escape complex problems to support or development teams
Support users across trade capture, confirmations, settlements, cash management, and reporting workflows
Assist with end-of-day (EOD) and start-of-day (SOD) processes, including P&L;, risk, and position reconciliation
Troubleshoot pricing, valuation, and market data issues in coordination with quants and market data teams
Support asset classes such as FX, Rates, Credit, MM, and Derivatives (as applicable)
Write and execute SQL queries (Oracle/Sybase) to investigate data issues
Review and interpret Calypso logs, engine outputs, and Java stack traces




Support interface issues involving upstream/downstream systems (e.g., Murex, Swift, GL, risk engines)
Assist with deployments, patch installations, environment refreshes, and user access management
Mentor and support junior resources as a Senior on the team
Requirements
A minimum of 3 years of experience as Calypso Support Analyst
Hands on Calypso application knowledge
Experience of incident and problem management
Excellent stakeholder management skills
Open to relocation/business travel
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Calypso support, Stakeholder management, Incident management, Troubleshooting
Provide production support for Calypso across trading, risk, settlements and accounting modules., Monitor batch jobs, interfaces, and system health using Calypso Scheduler., Investigate incidents and resolve with SLAs in collaboration with business users., Triage issues, perform root cause analysis, and escalate as needed., Support end-to-end trade lifecycle workflows including P&L; and risk reconciliation., Troubleshoot pricing, valuation, and market data with quants and data teams., Write and run SQL queries (Oracle/Sybase) to investigate data issues., Review logs and Java stack traces; assist with deployments and access management., Mentor junior team members as a Senior on the team.

📌 Senior Calypso Support Analyst (Relocation To Sweden) (Perú)
🏢 EPAM Systems
📍 Perú