Remoto: Teletrabajo

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Billing Support Specialist based in Austria.As a Billing Support Specialist, you will play an essential role in delivering a seamless billing experience for customers across international markets.You will manage a wide range of billing-related inquiries, helping technical customers resolve payment issues, invoice discrepancies, and account-related questions.Working closely with customers and internal engineering teams, you will investigate complex cases and ensure timely, effective resolutions.Beyond day-to-day support, you will identify recurring issues and recommend improvements to internal workflows, tools, and customer-facing processes.You will also contribute to product quality by helping reproduce technical issues, develop test cases, and strengthen testing coverage.This opportunity is adecuado for a customer-focused professional who enjoys problem-solving and working in a fast-paced, globally distributed, asynchronous environment.You will have the autonomy to take ownership of your work while contributing to a product used by a growing international developer community.AccountabilitiesIn this role, you will take ownership of customer billing inquiries while collaborating with technical and business teams to improve support operations. Your main responsibilities will include:- Provide timely initial responses to customer support requests covering billing questions, pre-sales inquiries, usage optimization, and payment disputes.- Investigate and troubleshoot customer-specific billing issues, including failed payments, outstanding invoices,



and payment extension requests.- Triage incoming support cases and guide customers toward relevant documentation, previous solutions, code examples, and technical resources.- Escalate complex issues to the appropriate engineering or business teams when additional expertise or intervention is required.- Identify opportunities to develop, adopt, or improve internal tools that increase support efficiency and streamline workflows.- Recognize recurring customer issues and share insights that can contribute to product improvements and better billing experiences.- Reproduce technical issues and create test cases to support troubleshooting and improve test coverage, where applicable.- Collaborate with the Billing Engineering team and other stakeholders to ensure effective communication and resolution of customer concerns.RequirementsThe ideal candidate is an experienced customer support professional with a strong understanding of billing processes and the ability to communicate effectively with technical customers. The following qualifications and skills are expected:- At least 2 years of experience in customer support, including providing billing support to technical customers.- Excellent written and verbal communication skills,



with fluency in English.- Ability to explain technical concepts and billing-related issues clearly to both technical and non-technical audiences.- Experience working with asynchronous communication practices and globally distributed teams.- Strong analytical and troubleshooting skills, with the ability to investigate issues and identify appropriate solutions.- Ability to work independently, navigate ambiguity, and adapt quickly in a fast-paced environment.- Strong organizational skills and the ability to manage multiple support cases while maintaining responsiveness and attention to detail.- Familiarity with SQL is considered a plus.- Experience reproducing technical issues, creating test cases, or improving test coverage is an additional advantage.Benefits- Fully Remote Work: Work from anywhere in the world, with a WeWork membership or co-working allowance to support your preferred working environment.- Equity Ownership (ESOP): Receive company equity so you can share in the organization's long-term growth and success.- Technology Allowance: Access a dedicated budget to purchase equipment such as a laptop, monitor, headphones, and other tools needed to work effectively.- Health Benefits: Comprehensive health insurance coverage, with 100% of employee premiums and 80% of dependent premiums covered, regardless of location.- Annual Team Off-Sites: Participate in yearly company-wide gatherings in a different city, offering opportunities for collaboration, connection, and team building.- Flexible Working Arrangements: Benefit from an asynchronous work culture that gives you autonomy over your schedule and daily priorities.- Professional Development: Receive an annual education allowance to invest in courses, books, conferences, and other learning opportunities.#J-18808-Ljbffr

📌 Billing Support Specialist (Ate)
🏢 Jobgether
📍 Ate