Service Lead (Miraflores)

Service Lead (Miraflores)

06 nov
|
Mace
|
Miraflores

06 nov

Mace

Miraflores

At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities, and societies across the globe. To learn more about our purpose, culture, and priorities, visit our strategy site.

Within our consult business we harness our unique combination of leading-edge practical expertise and project delivery consultancy to unlock the potential in every project.

The Project: The Líder de Servicio will lead Mace’s integrated service for the ADP airport programme from Lima. The role will be accountable for overall service performance, programme integration and the senior client relationship, ensuring that Mace resources operate as one team with the Client and provide consistent, high-quality support across the airport portfolio.

The successful applicant will set direction, maintain alignment with ADP priorities and provide clear leadership across the Lima-based specialists and airport project teams. The role will act as the principal point of contact for ADP, oversee mobilisation and resource deployment, and ensure that governance, controls, assurance and reporting support timely and informed decision-making.

You'll Be Responsible For

- Lead the Mace commission and act as the principal senior point of contact for ADP.
- Agree service priorities, outcomes, ways of working and performance expectations with ADP leadership.
- Build trusted relationships across ADP, airport teams, authorities and key delivery partners.
- Provide visible leadership and maintain a collaborative, accountable and delivery-focused culture.
- Set the overall delivery strategy and ensure the Lima Control Centre and airport teams operate as an integrated service.
- Coordinate programme governance, interfaces, priorities and decision routes across the airport portfolio.
- Maintain oversight of programme performance, including cost, schedule, risk, change, benefits and operational impacts.




- Ensure project issues with portfolio-wide implications are escalated and resolved at the appropriate level.
- Lead mobilisation and phased deployment of Mace resources in response to airport priorities, scale and complexity.
- Confirm that roles, responsibilities, authority levels and interfaces are clearly defined.
- Manage service capacity, succession, specialist support and performance across the commission.
- Promote knowledge transfer and progressive strengthening of ADP programme-management capability.
- Chair or support programme governance and performance reviews, ensuring decisions and actions are clearly owned.
- Provide senior challenge and assurance over forecasts, risks, changes, recovery plans and key deliverables.
- Ensure reporting is accurate, concise and focused on decisions required from ADP.
- Oversee compliance with Mace, ADP, contractual, safety and quality requirements.
- Commission and programme delivery strategy
- Mobilisation and resourcing plan
- Programme governance structure and decision routes
- Integrated service performance and executive reports
- Prioritised programme actions, risks and escalations

You’ll Need To Have

- Minimum 10 years' relevant experience in programme, project or consultancy leadership within major infrastructure or capital programmes.
- Minimum 5 years' relevant aviation experience, including leadership within a live operational airport environment.
- Demonstrable experience leading multidisciplinary consultancy teams and complex client commissions.
- Strong experience in programme governance, mobilisation, commercial management,



performance oversight and senior stakeholder engagement.
- Experience coordinating multiple projects, delivery partners and operational interfaces.
- Degree in engineering, construction management, project management or a relevant discipline, or equivalent professional experience.
- Recognised programme or project-management qualification, or equivalent demonstrable professional competence.
- Professional Spanish and English, with the ability to operate effectively at executive level in a multicultural environment.
- Experience leading airport portfolios, rehabilitation programmes or concession-based infrastructure.
- Experience in Peru or Latin America and with public authorities or regulated transport organisations.
- Chartered status, ChPP, MSP, PgMP, PMP or an equivalent recognised qualification.
- Experience establishing programme offices, control centres or integrated delivery teams.

Our values

Safety first - Going home safe and well: We champion a safe, diverse and inclusive working environment, understanding the importance of wellbeing in every team.

Client focus - Deliver on our promise: We own the quality of deliverables, strategic outcomes and build long term relationships with our clients.

Integrity - Always do the right thing: We influence positive outcomes within our industry, while always aligning with our compliance obligations.

Create opportunity - For our people to excel: We champion a continuous improvement culture throughout all activities, inspiring our people and teams to develop.

Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all the criteria, please apply as you may still be the best candidate for this role or another role within our organization.

We are also open to discussing part time, versátil, and hybrid working options if suitable with-in the role.

📌 Service Lead (Miraflores)
🏢 Mace
📍 Miraflores

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