What you will do. A glimpse into your role: As an Application Support Specialist, you will play a key role in ensuring the stability, performance, and continuous evolution of our Traveller Solutions platforms. You'll act as a technical expert, service owner, and problem solver, helping deliver seamless experiences to millions of travelers and retail partners worldwide. You will:
- Provide 2nd level support for Integral Blue's Traveller Solutions.
- Become the Subject Matter Expert (SME) for a designated TravellerHost service, owning its operational knowledge and support lifecycle.
- Monitor service health and enhance observability using tools such as Splunk.
- Drive automation initiatives to improve deployments, maintenance activities, and operational efficiency.
- Plan, document, and execute software releases and system changes across production and non-production environments.
- Conduct impact assessments and support change management processes.
- Collaborate with development teams and external partners to investigate incidents, identify root causes, and proactively drive problem management activities.
- Create and maintain operational procedures, knowledge articles, support documentation, and runbooks.
- Build trusted relationships with business stakeholders and maintain transparent communication during incidents and service changes.
- Continuously improve monitoring, operational processes, and service reliability. Every action has an impact. You will make a difference here if you:
- Take ownership and accountability for the services you support.
- Enjoy troubleshooting complex technical challenges and finding sustainable solutions.
- Constantly look for opportunities to improve processes, systems, and ways of working.
- Have a customer-focused mindset and a passion for operational excellence.
- Thrive in collaborative,



multicultural environments and distributed teams.
- Communicate effectively with both technical and non-technical stakeholders.
- Know how to prioritize effectively and perform well in a fast-paced environment. Key competencies to empower your journey. You'll drive towards success if you:
- Are an excellent communicator who can translate technical concepts into business-friendly language.
- Have a hands‑on approach to service operations, incident management, and troubleshooting.
- Demonstrate strong analytical and problem‑solving skills.
- Are passionate about continuous improvement and delivering high‑quality services.
- Can work independently while contributing positively to team objectives.
- Enjoy working in a dynamic, service‑oriented environment. Skills Required
- Experience supporting business applications and services in medium to large-scale environments.
- Strong knowledge of MS SQL querying and database management.
- Understanding of web servers, web services, and service‑oriented architecture.
- Experience collaborating with software development teams and external vendors.
- Familiarity with monitoring and operational management tools, preferably Splunk. Nice to Have
- Experience with data engineering or data architecture, including SQL, ETL processes, SSAS/Analytics, or Azure Data Services and SAS ecosystem.
- ITIL certification.
- Splunk certification.




- Knowledge of Point‑of‑Sale (POS) technologies and transactional systems.
- Scripting and automation experience using PowerShell, Python, Linux Shell similar technologies. Qualifications and Education

Requirements:
- Degree in Information Technology, Business Administration, or a related field. Relevant experience will also be considered.
- 2-4 years of experience in application support, service operations, production support, or a similar role.
- Experience with automation, deployment processes, release management, and configuration management.
- Experience working within international and multicultural environments is highly valued.
- Excellent verbal and written communication skills in English.

Location:
To be successful in this role, you should:
- Be legally authorized to work in Austria and currently reside there.
- Be available to work in a hybrid model, including travel to our office approximately three times per month. Together, we go further: At Global Blue by Shift4, we believe exceptional results come from talented people working together in an environment where they can grow, innovate, and thrive. Here’s what you can expect:
- A role in a fast‑growing global company shaping the future of Tax Free Shopping and international retail experiences.
- Opportunities for continuous learning, professional development, and internal career growth.
- A multicultural workplace with colleagues and stakeholders across multiple countries.
- A collaborative, supportive, and forward‑thinking culture.
- Attractive employee benefits, including: Employee referral program, Team‑building events, Annual Christmas celebration, Additional local benefits. We embrace flexible and agile ways of working, champion work‑life b

📌 Application Support Engineer (Yurimaguas)
🏢 Global Blue by Shift4
📍 Yurimaguas