Company: ALL CALLS CONNECT AMERICAS S.A.C.

Location: Miraflores, Lima, Peru (On-Site)

Job Type: Full-Time

Industry: Legal Services / U.S. Law Firms

ALL CALLS CONNECT AMERICAS S.A.C. is seeking a highly professional, organized, and fluent English-speaking Bilingual Legal Receptionist to support our U.S.-based law firm clients.

As a Legal Receptionist, you will serve as the first point of contact for individuals reaching out to our partner law firms, ensuring every interaction is handled with professionalism, empathy, confidentiality, and attention to detail.

This position is idóneo for individuals with strong communication skills, excellent customer service experience, and the ability to thrive in a fast-paced, professional environment.

Key Responsibilities

- Answer and manage incoming calls for U.S.-based law firms in a professional and courteous manner.
- Greet callers, identify their needs, and direct inquiries to the appropriate department or legal team.
- Schedule, confirm, and coordinate appointments and consultations.
- Accurately collect and document caller information in designated CRM systems.
- Take detailed messages and ensure timely communication with the appropriate team members.
- Assist potential and existing clients with general inquiries while maintaining professional boundaries.
- Follow established call-handling procedures and client-specific protocols.
- Maintain strict confidentiality when handling sensitive client information.
- Provide a consistently positive and professional customer experience.

Requirements





- Advanced English proficiency (C1 or higher) with excellent verbal communication skills.
- Strong listening, interpersonal, and organizational skills.
- Previous experience in customer service, reception, call centers, or administrative support.
- Ability to communicate confidently and professionally with U.S.-based callers.
- Strong attention to detail and multitasking abilities.
- Comfortable working with CRM systems, computers, and digital communication tools.
- Professional attitude, reliability, and punctuality.
- Availability to work on-site in Miraflores, Lima.

Preferred Qualifications

- Previous experience as a Legal Receptionist, Virtual Receptionist, or Legal Intake Specialist.
- Experience working with U.S.-based companies or clients.
- Familiarity with U.S. legal terminology and law firm operations.
- Experience scheduling appointments and managing high call volumes.

What We Offer

- Competitive monthly base salary.
- Paid training.
- Professional work environment.
- Exposure to the U.S. legal services industry.
- Opportunities for professional development and career growth.
- On-site position in Miraflores, Lima.

Join Our Team! If you are a detail-oriented, bilingual professional who enjoys helping people and delivering exceptional customer service, we would love to hear from you.

Apply today and become part of a growing team supporting U.S. law firms.

Job Types: Full-time, Permanent

Pay: From S/.2,000.00 per month

Work Location: In person

📌 Bilingual Legal Receptionist – U.S. Law Firms (Lima)
🏢 ALL CALLS CONNECT AMERICAS
📍 Lima