You stay calm under pressure, keep a clear overview in challenging situations, and enjoy guiding customers through critical incidents?
If customer focus, coordination, and escalation management are your strengths, then become part of our Customer Success Management team at Anexia!
Act as the primary point of contact and escalation instance for customers during critical incidents
Coordinate incident handling between customers and internal technical teams
Ensure professional, consistent incident communication and documentation
Monitor compliance with customer-specific Service Level Agreements (SLAs) and contractual commitments
Track the implementation of corrective actions and continuous improvements following incidents
Contribute to the ongoing optimization of the Incident Management process
Maintain a strong focus on customer satisfaction as part of the Customer Success Management team
Completed IT education (technical college, university, or equivalent) or comparable professional experience
Experience coordinating and/or managing technical incidents
Experience in escalation management and customer communication
Knowledge of ITSM/ITIL processes and Service Level Agreements (SLAs)
Strong customer and service orientation
Excellent communication and coordination skills
Fluent German and English, both written and spoken




An environment where you can take ownership, contribute your ideas and build sustainable solutions with experienced colleagues.
At Anexia well-being is defined by six categories we keep up to date – to match the zeitgeist and the needs we identify while working on the job. Great work deserves great conditions. Our benefits are a vital part of that – not perks, but infrastructure. Providing balance & sparking inspiration.
from € 56,000 gross/year
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IT education or equivalent
Incident coordination, Escalation management, Customer communication, ITSM/ITIL knowledge, Customer focus, Communication skills
Act as the primary point of contact and escalation instance for customers during critical incidents., Coordinate incident handling between customers and internal technical teams., Ensure professional, consistent incident communication and documentation., Monitor compliance with customer-specific Service Level Agreements (SLAs) and contractual commitments., Track the implementation of corrective actions and continuous improvements following incidents., Contribute to the ongoing optimization of the Incident Management process., Maintain a strong focus on customer satisfaction as part of the Customer Success Management team.

📌 Customer Incident Coordinator (M/F/D) (Perú)
🏢 ANEXIA
📍 Perú