Somos NTT DATA, la empresa de servicios TI más grande del mundo, contamos con más de 140.000 profesionales y operamos en más de 50 países. Brindamos soluciones de negocio, estrategia, desarrollo y mantenimiento de aplicaciones tecnológicas y outsourcing.

Estas a un paso de ser un Digital Lover, te invitamos a ser parte de nuestra empresa.

? We’re Hiring | IT Operations Assessment Operator (L1) – Advanced English

At NTT DATA, we are looking for an IT Operations Assessment Operator (L1) to join our technology operations team and act as the first point of operational resolution for incidents, events, and service requests.

This is a hands-on role for professionals with experience in Service Desk, IT Operations, NOC, or L1/L1.5 Support who are comfortable troubleshooting technical issues, managing incidents end-to-end, communicating with users, and working across Windows, Linux, legacy/midrange, middleware, cloud, and enterprise environments.

? Advanced English is mandatory – B2 minimum; C1 highly desirable.

? Position: IT Operations Assessment Operator (L1)

⚙️ Area: IT Operations | Service Desk | NOC | L1 Support

? English: B2 minimum | C1 preferred

? Schedule: Rotating shifts / Spain business hours

? Experience: 1–3 years

? Your challenge

You will receive incidents and events escalated from monitoring platforms, tickets, calls, emails, chats, and other support channels.

Your mission will be to classify, diagnose, troubleshoot, resolve, document, and follow up on incidents, escalating to L2/L3 only when the issue exceeds your scope.

You will also evolve toward an AI-augmented operations model, using intelligent knowledge bases, automated runbooks, operational copilots, and guided troubleshooting to increase First Contact Resolution (FCR).

? What you’ll do

- Manage incidents and service requests end-to-end, from registration and prioritization through troubleshooting, resolution, escalation, user validation, and closure.
- Perform initial troubleshooting using logs, service status, connectivity checks, processes, disk space, system resources, and monitoring tools.
- Support Windows and Linux environments,



using tools such as RDP, SSH, VPN, and PuTTY.
- Work with AS/400 / IBM iSeries / IBM Power i environments at a basic operational level, including jobs, queues, subsystems, libraries, objects, spool files, and platform availability.
- Provide remote support for corporate applications, connectivity, VPN, email, credentials, MFA, and user access.
- Work with identity and access environments such as Active Directory and Microsoft Entra ID / Azure AD.
- Perform basic operational validations across databases, middleware, cloud resources, and enterprise applications.
- Work with platforms and technologies such as WebLogic, Kafka, Control-M, SAP Solution Manager, or similar enterprise tools.
- Manage high volumes of calls and tickets while maintaining service quality and accurate documentation.
- Monitor and work against operational KPIs including SLA, OLA, FCR, backlog, aging, AHT, ASA, CSAT, and response/resolution times.
- Escalate incidents to L2/L3, vendors, or Major Incident teams with proper evidence, impact assessment, troubleshooting history, and actions already performed.

?️ What we’re looking for

✔ 1–3 years of experience in Service Desk, Help Desk, NOC, L1/L1.5 Support, IT Call Center, or IT Operations.

✔ Experience with ITSM tools such as ServiceNow, Jira, Remedy, or similar.

✔ Knowledge of ITIL / ITSM concepts, including Incident, Request, Problem, Change, Priority, Impact, and Urgency.

✔ Hands-on knowledge of Windows and/or Linux troubleshooting.

✔ Basic knowledge of AS/400 / IBM iSeries / IBM Power i environments.

✔ Experience with incident lifecycle management, not only ticket registration or routing.

✔ Experience providing support through calls, tickets, email, chat, and omnichannel environments.





✔ Understanding of SLA, FCR, ticket aging, backlog, and operational KPIs.

✔ Basic scripting knowledge in Shell, Batch, and/or PowerShell is highly valued.

✔ Familiarity with automation concepts such as runbooks, playbooks, workflows, jobs, scripts, and automated remediation.

✔ Exposure to tools such as Rundeck, Ansible Tower/AWX, Jenkins, Control-M, or ServiceNow Flow is a plus.

? Operations + AI + Automation

We are looking for professionals ready to evolve beyond traditional L1 support.

You will have the opportunity to work with AI-assisted troubleshooting, operational copilots, intelligent knowledge bases, automated runbooks, enriched tickets, and guided remediation, always applying operational judgment and security controls before executing actions.

? English is a key requirement

Advanced English communication skills are mandatory for this position.

You should be comfortable communicating in English during technical conversations, incident bridges, troubleshooting sessions, ticket updates, and interactions with international teams.

Minimum: B2 | C1 highly desirable

If you have a strong IT Operations mindset, take ownership of incidents, enjoy troubleshooting, and want to grow in an environment where IT Operations, automation, and AI converge, we’d like to hear from you.

?BENEFICIOS:

? Contrato indefinido bajo planilla desde el primer día.

? EPS y Seguro Oncológico cubierto al 100%

? Tarjeta de Alimentación PLUXEE.

? Día libres adicionales a vacaciones.

?️ Inmejorable ocasión de línea de carrera profesional en nuestra consultora líder en el mercado TI.

? Oportunidad de trabajar en proyectos de clientes de gran envergadura locales e internacionales.

? Capacitaciones y Certificaciones.

“NTT DATA es un entorno inclusivo donde cada voz es escuchada y cada historia es valorada. Por eso, nuestro proceso de selección y reclutamiento se enfoca en identificar el talento sin distinción o sesgos relacionados con género, sexo, orientación sexual, discapacidad, edad u otras características personales”

📌 ? We’re Hiring | IT Operations Assessment Operator– Advanced English (Lima)
🏢 NTT DATA Europe u0026 Latam
📍 Lima