Job Summary

The Key Lead is responsible for ensuring all customers receive a quality in-store experience. They act as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates to ensure store operations run effectively. The Key Lead is part of the store leadership team, driving store performance on the floor through customer experience and team achievement of daily sales.

What You’ll Do

- Perform Opening and Closing Routines.
- Operate Register/Point of Sale systems.
- Fulfill OMNI Channel Orders.
- Demonstrate Product Knowledge and Brand Awareness while driving sales.
- Build and maintain Visual Displays.
- Analyze reporting to inform decision making.
- Protect Store Assets & perform Inventory Control.
- Represent the Brand and exemplify Company Culture and Values.

Work Schedule Requirements

Schedule will vary weekly, but you should expect to work at least 20 hours per week. Required availability on Saturdays and certain holidays. During peak timeframes, hours will increase to support the needs of the business.

What it Takes

- Education - High School Diploma/G.E.D. or equivalent preferred.
- Retail Experience - At least 1 year of retail experience is preferred.
- Supervisor/Managerial Experience - No supervisory or management experience is required.
- Language - CEFR B2 Fluency in English & German, required.
- Maintain a strong customer focus.
- Demonstrate exceptional interpersonal and communication skills.
- Show knowledge of current fashion trends.
- Be energetic, outgoing, and assertive.




- Take initiative and show confidence.Master adaptability and flexibility.
- Balance multiple tasks while being detail-oriented.
- Engage in applied learning and proactive thinking.
- Exhibit a strong work ethic.

Salary & Benefits

The starting gross annual salary for this part-time position (20 hours per week) is €31,524.27 (full-time equivalent). This amount is calculated based on the agreed working hours and paid in 12 equal monthly instalments plus two additional payments (14 salaries per year). The full-time starting rate for this position is €31,524.27–€36,226.13 annually under the applicable Collective Bargaining Agreement.

Benefits include:

- Quarterly Sales Incentive Bonus
- Merchandise Discount
- Employee assistance program with free psychological and behavioral health counseling
- Opportunities for Career Advancement and training and development
- General team support and recognition

Equal Opportunity Employer

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER. Any job offers for this role could be subject to and conditional upon the applicant carrying out applicable work visa formalities. You could be contacted by the company to find out which documents you will need to provide.

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High School Diploma/G.E.D. or equivalent
Customer focus, Interpersonal skills, Communication skills, Knowledge of current fashion trends, Energetic and outgoing
Ensure all customers receive a quality in-store experience., Act as the Floor Supervisor and guide Brand Reps., Perform Opening and Closing Routines.

📌 Key Lead m/w/d - ATRIO, Hollister (Loreto)
🏢 A&F HCo Stores AT
📍 Loreto