We're looking for detail-oriented reviewers to quality-check pre-recorded customer service conversations for an AI data project. You'll correct and validate transcripts, check that the agent in each conversation followed the required policy rules, and decide whether each item is ready for delivery or should be flagged for further review.
This is part-time, remote work. Success looks like consistently accurate transcripts, reliable policy checks, and clear escalation of anything questionable. Open worldwide, except applicants located in Africa or in sanctioned countries (Cuba, Iran, North Korea, Syria).
Responsibilities
- Review pre-recorded customer service conversations
- Correct and validate transcripts against the audio
- Check that agents followed the required policy rules
- Mark each item as ready for delivery or flag it for further review
- Write clear notes on anything questionable
Requirements
- Fluent English (C1–C2): you can follow a normal conversation in audio and write clean, accurate corrections
- Experience in AI data training or AI data preparation workflows
- Hands-on experience with audio transcription, annotation, or transcript correction
- Able to apply policy rules consistently and document or flag issues clearly
- Quality assurance or quality control experience (preferred)
- Able to commit to and reliably meet an agreed part-time schedule
Expertise
- Audio transcription
- Quality assurance
- English