At NTT DATA, one of the world’s leading IT services companies, we are more than 140,000 professionals operating across 50+ countries. We deliver innovative solutions in business consulting, strategy, technology, application development and maintenance, and outsourcing services.

We are looking for an experienced Incident Specialist to join our team and help ensure operational excellence, service continuity, and outstanding customer experience.

Key Responsibilities

Ensure

service quality, stability, and continuity

across integrated IT services.

Coordinate

Incidents, Changes, Problems, and Service Requests

following ITIL best practices.
Identify and manage operational risks and continuous improvement opportunities.

Prepare

executive reports , track service performance, and ensure

SLA compliance .

Identify opportunities for

automation, optimization, and operational efficiency .
Coordinate with technical teams and customers to ensure high-value service delivery.

Manage

operational and financial performance , identifying risks and business growth opportunities.

Develop strategies to improve

team productivity and operational efficiency .

Lead the successful

transition of new services , ensuring deliverables, knowledge transfer, training, and operational continuity.

Requirements

3+ years of experience

, managing integrated services such as Service Desk, NOC, SOC,



and/or IT Outsourcing.
1+ year of experience managing technology projects .

Knowledge of IT infrastructure/service management, including

configuration, monitoring, and Service Desk tools .

Knowledge of standards and frameworks such as

ISO/IEC 20000-1, ISO 9001, ISO 27001, and COBIT 2019

is highly desirable.
ITIL 4 and Scrum Master certifications .

Strong

communication, leadership, stakeholder management, and customer-oriented skills .
Intermediate to advanced English proficiency .

What We Offer

Permanent employment contract from day one.
100% covered private health insurance (EPS) and oncology insurance.
PLUXEE meal card.
Additional days off beyond your regular vacation entitlement.
Excellent opportunities for professional development and career growth within a leading general IT consulting company.
Opportunity to participate in large-scale local and international client projects.
Access to training programs and professional certifications.

At NTT DATA, we foster an inclusive environment where every voice is heard and every story is valued. Our recruitment and selection process focuses on identifying talent without discrimination or bias related to gender, sex, sexual orientation, disability, age, or other personal characteristics.

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📌 Gestor de Incidentes – Bilingüe (Inglés Avanzado) (Trujillo)
🏢 NTT DATA Europe & LATAM
📍 Trujillo