Customer service representative

Location: Remote (U.S. Transportation Company)

Employment Type: Full-Time

Schedule: 40 hours per week with 2 days off

We are seeking proactive and committed agents to join our integrated Call

Center and Operations team with experience in customer service and a strong

commitment to customer satisfaction, particularly via phone support. This is a

remote position with 8-hour shifts and direct supervision. Agents are expected

to attend their assigned shifts consistently, report to their supervisor, and meet

performance goals based on established KPIs. While the primary responsibility

is handling inbound and outbound calls, agents may also be assigned chat

support, dispatch duties, and back-office tasks.

This role involves direct communication with both external customers

(passengers) and internal customers (drivers), ensuring trip coordination and

real-time monitoring of active services.

Key Responsibilities:

- Manage inbound and outbound customer calls
- Resolve inquiries and provide support by phone
- Assist customers via chat when needed
- Complete administrative and back-office tasks
- Log all interactions accurately in Salesforce
- Collaborate with the team to maintain high service standards
- Skilfully handle customer complaints, ensuring effective documentation.

Requirements:

Advanced (C1 or C2) level of spoken and written English proficiency.

Previous experience in call center, customer service, or administrative roles

(preferred but not required).

Possess a charismatic,



assertive, and outgoing personality.

Strong problem-solving skills and flexibility to adapt to changing situations.

Proficient in computer operations and adept at navigating online platforms.

Experience with CRM systems.

Proficient in Microsoft Excel

Essential Technical Requirements

- A computer (PC/Notebook) with a minimum of 8 GB of RAM (16 GB

preferred).

- Stable internet connection offering a download speed of at least 10

Mbps.

- Headset equipped with a microphone for clear communication.
- Work Schedule: 40 hours a week

Remuneration:

Base salary: 750$ dollars

Benefits:

Performance-based bonuses

100% remote work

Paid training provided

Performance Metrics:

- Call handling (inbound and outbound)
- Efficient call duration and After Call Work (ACW)
- Adherence to quality standards and schedule
- Average resolution time (tracked in Salesforce)
- Chat SLA and volume of chats handled
- Dispatch coordination and incident response
- Completion rate of assigned back-office tasks
- Missed calls and follow-up on pending cases

Please attach CV

Note: RedCoach is an equal opportunity employer. All qualified applicants will

receive consideration for employment without regard to race, colour, religion,

sex, sexual orientation, gender identity, national origin, disability, or veteran

status

Job Type: Full-time

Experience:

- CSR: 2 years (Required)

Language:

- fluent spanish (Required)
- English C1 (Required)

Work Location: Remote

📌 Customer service dispatch for remote work 750USD (Perú)
🏢 RedCoach
📍 Perú