1.
Manage regional spare parts pricing and commercial policies and KPIs to improve service capacity and profitability; 2.
Oversee service network life-cycle management, including layout review, network acceptance, and operational support; 3.
Manage and improve regional NPS performance and customer experience; 4.
Drive regional operations and KPIs such as TQC, Service activities, customer satisfaction, technical performance, and upgrade completion rate etc.; 5.
Assist in driving the resolution of technical and quality-related issues that arise after sales; Assist in warranty claim form dealer side; 6.
Conduct industry and competitor after-sales analysis to support regional strategy. 1.
Bachelor’s degree or above; a background in automotive, engineering,



or management-related fields is preferred. 2.
Experience in automotive after-sales service, service network management, or regional operations. 3.
Strong communication and coordination skills, with the ability to execute tasks effectively across teams; proficient in English communication is necessary. 4.
A certain level of automotive diagnostic and repair capability, with a basic understanding of Electric Vehicle Power-train System systems. 5.
Willingness to travel within the assigned region.

📌 Aftersales Service Specialist (Lima)
🏢 BYD PERÚ
📍 Lima