LoanBud is hiring Support Specialists to be the friendly, capable frontline that helps our internal team and external users through a major shift in the software we use every day. As we move the company onto new platforms, people will have questions, hit snags, and need patient, reassuring help. That's you.

This is a hands-on role modeled on the support work that's already proven invaluable at LoanBud. You'll be shown how things work, then trusted to go deeper than you were taught and become the person others come to. Great support isn't about years of experience — it's about the initiative, drive, and communication skills to make users feel looked after. We're looking for the kind of person who makes a stressful software change feel manageable for everyone around them.

Key Responsibilities

Internal & external support

- Help internal team members adopt and use new software correctly during rollouts — answering questions, walking people through features, and being genuinely helpful.
- Support external users (borrowers, brokers, referral partners, lenders) with a calm, patient, solution-oriented approach — over an inbox, a support channel, or the phone when that's faster.
- Serve as a first point of contact for routine status and how-to questions, find the answer in the platform and communicate it back clearly.

Problem-solving & follow-through

- When someone reports a problem, think of a solution and bring it forward — don't just pass it along.
- Reassure the person while you work on it, research what you don't know, ask the right person,



and follow up until it's resolved.

Learning the tools deeply

- Go beyond what you're shown: use the software every day, learn every feature, and anticipate the questions others will have.
- Become a go-to resource who can show colleagues how the tools work and help turn recurring questions into repeatable answers.

Rollout & platform support

- Support the training and onboarding of internal users onto new systems, in whatever form works — written, video, or one-on-one — patiently, as many times as it takes.
- Help test new platform features and report bugs or inconsistencies clearly (basic, repeatable QA — not product ownership).

Requirements

- Excellent customer support instincts: patient, warm, clear, and genuinely helpful, internally and externally.
- Strong written and verbal communication in English; comfortable on the phone.
- Self-starter who takes initiative — if shown something once, you'll do it again unprompted and check your own work.
- Able to pick up new software quickly and get comfortable in it fast.
- Comfortable working remotely across a time zone, staying responsive without close supervision.

Nice to Have

- Prior customer service, customer success, or technical-support experience.
- Experience supporting software rollout, platform migration, or CRM.
- Exposure to business brokerage, lending, or partner-facing platforms.

You can directly apply using this link:

https://loanbud.breezy.hr/p/4681e7284294

Job Types: Full-time, Contract

Work Location: Remote

📌 Platform Support Specialist (LATAM) (Perú)
🏢 LoanBud
📍 Perú