Key Responsibilities:

English:

1.Manage regional spare parts pricing and commercial policies and KPIs to improve service capacity and profitability;

2.Oversee service network life-cycle management, including layout review, network acceptance, and operational support;

3.Manage and improve regional NPS performance and customer experience;

4.Drive regional operations and KPIs such as TQC, Service activities, customer satisfaction, technical performance, and upgrade completion rate etc.;

5.Assist in driving the resolution of technical and quality-related issues that arise after sales; Assist in warranty claim form dealer side;

6.Conduct industry and competitor after-sales analysis to support regional strategy.

Qualifications：





1.Bachelor’s degree or above; a background in automotive, engineering, or management-related fields is preferred.

2.Experience in automotive after-sales service, service network management, or regional operations.

3.Strong communication and coordination skills, with the ability to execute tasks effectively across teams; proficient in English communication is necessary.

4.A certain level of automotive diagnostic and repair capability, with a basic understanding of Electric Vehicle Power-train System systems.

5.Willingness to travel within the assigned region.

📌 Aftersales Service Specialist (Lima)
🏢 BYD PERÚ
📍 Lima