Location: Remote

Job Type: Full-Time

Schedule: Monday to Friday | 8:30 am to 5:30 pm CST

We are seeking a dedicated and compassionate Personal Injury Paralegal to join our growing legal team. This role goes beyond traditional paralegal responsibilities, focusing on building strong client relationships, providing exceptional support, and guiding clients through the personal injury process with empathy and professionalism.

Key Responsibilities

Client Relationship Management

- Serve as a primary point of contact for clients throughout their case journey.
- Build strong, trusting relationships through consistent communication and advocacy.
- Provide exceptional customer service and timely updates on case progress.
- Guide clients through the personal injury process and address questions or concerns.
- Demonstrate empathy and professionalism when supporting individuals facing difficult circumstances.

Case Management
- Manage an active caseload of approximately 45-80 personal injury cases.
- Maintain accurate case records, communication logs, and documentation.
- Monitor deadlines, milestones, and follow-up activities.
- Coordinate with attorneys, clients, medical providers, insurance carriers, and third parties.
- Ensure timely progression of cases while maintaining compliance with firm procedures.

Legal Documentation & Correspondence
- Draft and prepare legal documents, correspondence, settlement demands, and supporting materials under attorney supervision.
- Review records and documentation for completeness and accuracy.
- Maintain organized electronic case files and documentation.




- Assist with litigation support and case preparation activities.

Attorney Support & Collaboration
- Partner closely with attorneys to ensure efficient case management.
- Assist in gathering medical records, evidence, and supporting documentation.
- Communicate important case developments and potential concerns proactively.
- Support attorney workflow, calendars, and case priorities.
- Collaborate with legal staff to help achieve positive client outcomes.

Performance & Client Satisfaction
- Deliver a high level of client service and satisfaction.
- Demonstrate ownership and accountability for case progress and outcomes.
- Effectively manage multiple priorities in a high-volume environment.
- Meet performance expectations and contribute to a collaborative team culture.

Required Qualifications

- Minimum 2 years of experience in Personal Injury Case Management, Paralegal Services, or Legal Support.
- Strong customer service and client relationship management skills.
- Excellent written and verbal communication skills in English.
- Exceptional organizational skills and attention to detail.
- Experience managing multiple deadlines and a high-volume caseload.
- Ability to prioritize urgent and important matters effectively.
- Experience creating detailed and accurate case notes.
- Proficiency with legal software, case management systems, and Microsoft Office.
- Ability to work independently while collaborating with attorneys and legal teams.
- Professional, empathetic, and accountable approach to client service.

📌 Personal Injury Paralegal (Lima)
🏢 Solvo Global Careers
📍 Lima