French Speaking Customer Experience Agent (m/w/d) Department: EU Customer Experience Employment Type: Full Time

Location:
Korneuburg, Austria Compensation: €2,520
- €2,700 / month Description At Vintage.com, we’re building the most trusted platform for pre-loved items. We help people give valuable things a new life, making the experience simple, transparent and rewarding. We bring together specialist knowledge, thoughtful technology and genuine care for our customers. By helping more items stay in circulation, we create value for people and make a positive impact at the same time. Our Customer Experience team supports Vintage.com customers across our European markets from our hub near Vienna. We’re the human side of the Vintage.com experience, helping customers throughout their journey with us across phone, email and digital channels. That could mean helping someone understand how our service works, keeping them updated about their items, answering a question or finding the right solution when something hasn’t gone to plan. We work closely with Operations, our warehouse and teams across Vintage.com to make every customer journey as simple and joined-up as possible. As a Customer Experience Agent, you’ll be one of the people our customers rely on throughout their journey with Vintage.com. You’ll speak with customers across inbound, outbound and digital channels, helping them understand our service, answering questions, providing updates and resolving problems with care and confidence. Some conversations will be straightforward. Others might involve a frustrated customer, a more complex issue or someone who needs reassurance before deciding what to do next. You’ll listen, understand what matters and take ownership of finding the right way forward.



This isn’t about reading from a script or moving as quickly as possible to the next conversation. It’s about combining brilliant customer service with good judgement, clear communication and the confidence to solve problems. You’ll also see things others might not. Because you speak to our customers every day, your feedback will help us understand what’s working, what isn’t and where we can make the Vintage.com experience even better.
- Deliver consistently brilliant customer experiences across every channel you support.
- Resolve customer questions and concerns accurately, fairly and wherever possible at the first point of contact.
- Build trust through clear, helpful and timely communication.
- Meet agreed service levels, quality standards and performance measures without compromising the customer experience.
- Take ownership of customer issues and follow them through to the right resolution.
- Work effectively with colleagues across Customer Experience, Operations and the warehouse to create joined-up customer journeys.
- Use customer feedback and recurring themes to help us improve how we work. What You’ll Do
- Support customers across phone, email and digital channels throughout their journey with Vintage.com.
- Handle both inbound and outbound conversations, including customer queries, updates and follow-ups.
- Explain our service and next steps clearly, making sure customers know what to expect.




- Adapt your communication to the customer and situation rather than taking a one-size-fits-all approach.
- Build trust through accurate, timely and genuinely helpful communication.
- Listen carefully when something hasn’t gone to plan and understand what the customer really needs.
- Take ownership of complaints and more difficult conversations, resolving issues fairly and professionally.
- Investigate customer queries using the information and systems available to you rather than simply passing problems elsewhere.
- Know when you can resolve something yourself and when additional support or escalation is needed.
- Keep customers informed while issues are being investigated so they always understand what happens next.
- Manage your workload across different customer channels while maintaining quality and attention to detail.
- Work towards agreed service levels, quality standards and customer experience measures.
- Keep accurate records of customer conversations and actions so colleagues have the information they need.
- Use our systems confidently and complete the administration needed to keep customer journeys moving.
- Balance pace and productivity with doing the right thing for the customer.
- Work closely with your Team Lead and colleagues to share information, solve problems and support team priorities.
- Partner with Operations, our warehouse and other teams when a customer issue crosses different parts of Vintage.com.
- Share recurring customer feedback, problems and themes that could help us improve our service.
- Be open to coaching and feedback and use it to continuously develop your performance.
- Support new ways of working and contribute ideas that could make things simpler for customers and colleagues. What You’ll Bring
- Experien

📌 French Speaking Customer Experience Agent (Requena)
🏢 Vintage.com
📍 Requena