Remote | Chiropractic Clinic | 30 Hours/Week |

$5-$6.50/hour

performance-based increase after 6 months

Position Overview

We are seeking a highly capable Medical Virtual Assistant (MVA) to support the overall operational health of a busy healthcare clinic. This role is ideal for someone who is very sharp, proactive, detail-oriented, emotionally intelligent, and able to take ownership of important clinic workflows with minimal supervision.

This is not a basic task-following role. The idóneo candidate must be able to think ahead, identify operational gaps, take initiative, and help remove administrative and billing-related tasks from the provider's plate.

We are looking for someone with excellent English communication skills, strong executive presence, high accountability, and the ability to build a trust-based working relationship with the provider and care team.

Key Responsibilities

- Insurance Verification: Verify patient insurance after the patient checks in, typically around 15 minutes after the scheduled appointment time. Ensure all insurance information is accurate, updated, and properly documented.
- Denied Claims Management: Review denied claims, identify denial reasons, and assist with claim reprocessing. Track issues, follow up on missing information, and help prevent repeat claim errors.
- EOB Processing: Review and process Explanation of Benefits documents. Help organize, validate, and clear EOB backlogs while ensuring billing and insurance documentation is accurate.
- Patient Balance Resolution: Review outstanding insurance balances and patient account issues. Track unresolved balances,



identify the source of the issue, and coordinate next steps for resolution.
- Claims Processing: Support claims-related workflows, including Cigna and Veterans Affairs claims. Ensure claims are reviewed, tracked, and escalated when necessary.
- Payment Coordination: Assist with vendor payment coordination, including check payments when needed. Ensure payment-related tasks are completed accurately and on time.
- SOAP Note Monitoring: Monitor SOAP note completion, accuracy, and compliance. Track missing, incomplete, or delayed documentation and communicate concerns appropriately.
- Appointment Tracking: Track missed appointments, canceled appointments, and scheduling trends. Identify patterns that may affect clinic revenue, patient flow, or provider productivity.
- Reports and Operational Tracking: Prepare reports on outstanding balances, missed appointments, canceled appointments, EOB backlog, denied claims, and other operational metrics. Reports should include clear insights and practical recommendations when needed.
- Team Coordination: Support smooth communication between the provider, care team, and administrative staff. Help ensure updates are clearly shared, priorities are followed through, and important tasks are not missed.




- Operational Support: Proactively identify workflow gaps, billing concerns, documentation delays, scheduling issues, and patient account problems. Recommend practical solutions to improve clinic efficiency.

Mandatory Requirements

- Minimum of 1 year of experience as a Medical Virtual Assistant
- Experience supporting a US healthcare practice
- Experience with insurance verification, EOBs, claims, denied claims, patient balances, or billing support
- Exposure to CPT and ICD-10 codes
- Strong English communication skills, both written and verbal
- Strong executive presence and professional communication style
- Must be a Mac OS user
- Strong attention to detail and follow-through
- Ability to work independently with minimal supervision
- Proven leadership, ownership, or high-accountability experience in a previous role

Required Soft Skills

- Proactive and able to anticipate needs before being asked
- Highly detail-oriented with billing, documentation, and reporting tasks
- Strong critical thinking and problem-solving skills
- Emotionally intelligent and patient when working with a busy provider
- Confident, professional, and organized in communication
- Able to take personal responsibility for assigned work
- Resourceful and self-motivated when learning new workflows
- Trustworthy, dependable, and comfortable handling sensitive information

Nice to Have

- Prior experience supporting a chiropractic clinic
- Experience with Cigna or Veterans Affairs claims
- Experience clearing EOB or billing backlogs
- Experience pr

📌 Medical Virtual Assistant (Lima)
🏢 GoLean Health
📍 Lima