We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward. As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

- Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
- Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
- Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
- Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
- Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
- Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
- Process accounts from check-in to check-out,



ensuring accurate postings of all incidental charges using computerized Front Office systems
- Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
- Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

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Customer service, Guest relations, Communication, Front Office Software
Provide prompt, courteous, efficient service to all guests from arrival to departure., Greet guests by name (if known) and escort to their room to ensure a welcoming experience., Assist with in-room and hotel activity inquiries and requests from guests., Maintain up-to-date knowledge of hotel information, hours, promotions, and local attractions., Monitor rate levels and occupancy to support daily selling strategies., Administer Front Desk cashiering in line with policies and procedures., Process check-ins/outs and post incidental charges using Front Office systems., Protect guest privacy and refrain from disclosing any guest details., Demonstrate understanding of hotel policies, procedures, and facilities.

📌 Front Desk Agent - Russian Speaker (Asia)
🏢 Rotana Hotels
📍 Asia