Our client is a general start up strongly established in ANZ and Europe. They provide an AI solution to Schools and Universities to support students and teachers in their learning journeys. They already have a small office and lean team in the UAE, looking for a Customer Success Manager to proactively engage their customers across the region.
- Develop and maintain strong relationships with University & Schools to ensure their ongoing satisfaction.
- Act as the primary point of contact for key accounts, addressing queries and resolving issues promptly.
- Drive the adoption and optimisation of the AI solutions across different client divisions.
- Collaborate with internal teams to ensure client needs are met effectively.
- Monitor and analyse client performance metrics to identify opportunities for growth and improvement.
- Conduct regular reviews with clients to ensure alignment with their goals and objectives.
- Provide training and resources to clients to maximise their understanding of the product.
- Contribute to the development of strategies to enhance customer satisfaction and retention. A successful Customer Success Specialist should have:
- A proven track record in a customer sucess.
- Previous experience in EdTech or Education.
- Strong communication and relationship-building skills.
- A proactive approach to problem-solving and customer engagement.
- A collaborative mindset to work effectively with internal teams and clients.