Career Area : Product Support

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a general team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job description : What you will do :

- Acts in behalf of site manager as needed facing customers and or employees.
- Provide team supervision and leadership in the Site Manager’s absence.
- Serve as acting supervisor for the team during Site Manager absences
- Drive customer recognition of value of product feature design, improved processes, and change management.
- Support customers on recommendations to improve operations using MineStar technology
- Consults with site on basic features and processes are in place to support mining technology
- Benchmarks site performance using several metrics to ensure continuous improvement
- Recommends MineStar Best Practices and processes
- Support customers through the change management process
- Supports basic training of customer personnel in the areas of expertise

What you will have : Customer Focus :



Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Service Excellence : Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Relationship Management : Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Basic Requirements :

- Bachelor’s degree: Mining Engineering (desired) or similar
- Masters degree related to mining operations/technology (desired)
- Experience in the Mining Industry or Machine Technology Experience.
- Position requires previous mine site experience, or significantly related dealer and customer support activities within the Continuous Improvement, service, operations, or commercial areas.
- Previous supervision experience
- English Advanced
- Knowledge in data analytics and experience in database reporting (ex. SQL, SAP BO, Power BI)
- Working background in Mine Operation Dispatcher, Mining Planning, or FMS
- English Advanced
- +4 years' experience in mining technology environments

Additional Information :

- This position is based at a mine site and follows a rotating roster schedule.

LI

Posting Dates : abril 6, 2026 - abril 16, 2026

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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📌 Sr Minestar Application Specialist (Lima)
🏢 Caterpillar
📍 Lima